PWPeris Wambui
@periswambui3
Customer-focused operations and client service leader with 8+ years' experience.
KenyaWhat I'm looking for
I am a dedicated, customer-centric operations and client service professional with over eight years of experience across administration, client service, operations, and remote customer support in both B2B and B2C settings. I consistently resolve complex customer issues via email, live chat, and phone while managing KPIs, improving workflows, and collaborating with cross-functional teams to enhance service delivery.
I have led front-office and operations teams, trained staff, managed escalations, coordinated high-value transactions, and maintained high satisfaction ratings (95%+). I am adept with CRMs and ticketing tools such as Zendesk and Gorgias, and I bring strong communication, problem-solving, and adaptability to fast-paced environments.
Experience
Work history, roles, and key accomplishments
Administration & Client Service Lead
Ashleys Kenya
Jan 2021 - Dec 2024 (3 years 11 months)
Oversaw daily operations, KPI reporting, and escalations while coordinating appointments, bookings, and high-value transactions (1M+ KSH), improving staff productivity and customer satisfaction.
Operations Lead
Travel Borne Adventures
Jan 2021 - Dec 2024 (3 years 11 months)
Managed operations and supplier coordination for travel services, handled bookings and customer inquiries via email/chat/phone, and recommended process improvements to reduce response time.
Administration & Client Service Lead
The Nairobi Hospital
Jan 2021 - Dec 2024 (3 years 11 months)
Coordinated client service delivery and escalations, maintained accurate interaction logs in CRM/ticketing systems, and trained staff to uphold service standards and resolve complex client issues.
LRFront Office Associate
LEGOLAND Dubai Resort
Jan 2016 - Dec 2020 (4 years 11 months)
Delivered guest relations and resolved 60–80 tickets per day with a 95%+ satisfaction rating, handled escalations, and maintained accurate documentation in a fast-paced international hospitality environment.
Education
Degrees, certifications, and relevant coursework
Peris hasn't added their education
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Availability
Location
KenyaAuthorized to work in
Job categories
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