Open to opportunities

Sierra Bertram

@sierrabertram

Healthcare registration and reception professional focused on accurate check-in, scheduling, and patient-ready communication.

United States

Message

What I'm looking for

I’m looking for a registration/customer service role where I can use my attention to detail, scheduling, and insurance/payment experience. I want a dependable team, clear communication, and opportunities to learn new challenges and grow.

I’m a dependable, accountable healthcare registration and reception professional with a strong focus on detail, reliability, and clear communication. I bring a hard, positive attitude—showing up on time, working as a team player, and taking on challenges when they come my way.

In my recent role as a Registration Representative (May 2024–February 2026), I greet patients, check them in/out for scheduled appointments, and verify patient information to keep charts accurate and up to date. I handle phone calls, document phone call encounters, and work messages from clinical staff to schedule appointments or relay provider information to patients.

I also manage the operational parts that keep visits running smoothly: verifying insurance is active and updated, collecting payments (copays, coins, deductibles, and self-pay), scheduling appointment preps, and sending referrals to the correct facility. I’ve supported audits and helped ensure higher-ups have the correct information for quarterly reports.

Before that, at the Eye Clinic of Fairbanks, I handled reception and scheduling, confirmed follow-ups needed after visits, and supported triage phone calls for eye injuries. I’ve also assisted with telehealth connection troubleshooting and helped patients reschedule when they miss or cancel—always aiming to deliver a calm, organized patient experience.

Experience

Work history, roles, and key accomplishments

Registration Representative

TVC Family Medicine

May 2024 - Feb 2026 (1 year 9 months)

Handled patient check-in/check-out, verified and updated demographics, and ensured scheduled appointments were properly prepared. Answered phones, documented call encounters in patient charts, verified insurance, coordinated clinical message tasks, processed payments, and managed referrals and audits.

Patient Check In Appointment Scheduling Insurance Verification Payment Processing Referral Coordination Patient Communication Audit Support

Reception

Eye Clinic of Fairbanks

Jun 2023 - May 2024 (11 months)

Greeted and directed patients, checked them in by verifying identity and scanning insurance/ID documents into electronic charts, and coordinated follow-ups with the provider/tech team. Scheduled appointments based on patient status and provider preferences, processed copays/coinsurance/deductibles and self-pay, and handled switchboard phone calls and appointment rescheduling.

Electronic Chart Intake Appointment Scheduling Switchboards Appointment Rescheduling Customer Service

Kitchen Staff Member

Northstar Center

Sep 2022 - May 2023 (8 months)

Prepared meals to the posted menu, supported resident needs in the kitchen, and maintained cleanliness for upcoming shifts through dishwashing and sanitation. Assisted with facility headcount/security support and completed required paperwork while upholding facility rules.

Food Preparation Kitchen Cleanliness Resident Support Dishes Cleaning Team Coordination Safety Compliance

Team Member

Lowe's

Jul 2022 - Sep 2022 (2 months)

Checked out customers and ensured they received all items needed for their projects. Secured items by confirming security controls were deactivated to prevent alarm triggers.

Order Accuracy Customer Service Security Tag Handling Attention To Detail Team Collaboration

Registration Representative

Tanana Valley Clinic 1st Care

Feb 2021 - Jun 2022 (1 year 4 months)

Checked in patients accurately by directing them to the correct side during COVID-19 operations and verified billing insurance to ensure eligibility. Answered phones with correct patient information and supported telehealth connections by guiding patients through troubleshooting and assisting nursing with patient-related questions.

Patient Check In COVID Era Workflow Routing Insurance Verification Phone Support Telehealth Setup Guidance Lobby Patient Monitoring Customer Service

Food Service Team Member

Frostbite Foods

May 2019 - Feb 2021 (1 year 9 months)

Took customer orders and ensured customers received the items they ordered while coordinating kitchen production. Prepared food items (including milkshakes) and supported front/back/truck work to deliver correct orders efficiently.

Order Taking Customer Service Milkshake Preparation Cold Table Produce Handling Order Running Operational Support Attention To Detail

Education

Degrees, certifications, and relevant coursework

University of Alaska Community and Technical College

Culinary Arts

2018 - 2020

Activities and societies: Relevant courses: recreating assigned recipes; maintaining sanitation; teamwork in kitchen and bakery.

Completed a Culinary Arts Program at University of Alaska Community and Technical College. Coursework included recipe recreation, sanitation practices, and teamwork in kitchen and bakery settings.