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Aven Mar Caballero

@avenmarcaballero

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Data analyst and AI trainer focused on data management, analysis, and improving e-commerce AI performance.

Philippines

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What I'm looking for

I seek a data-focused role in a collaborative e-commerce or tech environment where I can improve AI performance, manage datasets, and grow in data analytics and product operations.

I am a data analyst and Artificial Intelligence Trainer with hands-on experience improving e-commerce AI content and customer-care solutions. I bring strong computational and critical thinking skills developed through studies in physics and mathematics and applied work analyzing chatbot performance.

At Lazada I work on chat bot performance data analysis, creating content for customer service help centers, and resolving platform intervention cases—delivering measurable improvements in AI-driven customer experience. I am proficient in Microsoft Office (Word, Excel, PowerPoint), Power BI, Visual Basic, and Google Workspace tools.

I have classroom experience as a student teacher developing instructional materials and assessments, delivering lessons in mathematics and physics, and evaluating learning outcomes. I am a collaborative team player with empathetic communication and leadership skills who enjoys bringing out the best in teammates.

I am seeking a role where I can apply my data management and analysis expertise to drive actionable insights, improve AI product operations, and continue growing technically in data analytics and AI for e-commerce.

Experience

Work history, roles, and key accomplishments

Current

Artificial Intelligence Trainer

Current

Transcosmos Asia Philippines

Nov 2024 - Present (1 year 2 months)

Train and evaluate Lazada e-commerce AI for content and customer care, analyze chatbot performance to generate insights, and create help center content; resolve platform intervention cases to improve automation accuracy.

Data Analysis Power BI Excel Customer Support Content Creation Data Gathering Problem Solving

Student Teacher

University of the Philippines Integrated School

Feb 2015 - Jun 2015 (4 months)

Developed instructional materials and assessment tools and delivered Mathematics and Physics lessons to Grade 8–9 students while assessing learning outcomes and lesson effectiveness.

Lesson planning Assessment Design Classroom Instruction Student Evaluation Communication Leadership Curriculum Development

Education

Degrees, certifications, and relevant coursework

University of the Philippines Diliman

Bachelor of Secondary Education, Physics

Activities and societies: Student teaching for Grade 8 and Grade 9; developed instructional materials and assessment tools; received Mercury Drug Excellence in Science award (2015)

Completed Bachelor of Secondary Education majoring in Physics with a minor in Mathematics, preparing instructional materials and delivering lessons in Mathematics and Physics.