Sidney Gage Norton
@sidneygagenorton
I improve client support, hospitality operations, and administrative accuracy.
South AfricaWhat I'm looking for
I'm currently supporting Quantic POS clients, partners, and merchants through email, phone, ticket management, escalations, recordkeeping, and appointment coordination.
At BrightSparkz, I managed end-to-end client lifecycles, personalized service solutions, AI-driven outreach, sales pipeline monitoring, invoicing, and communication between clients and staff.
At Legacy Hotels' Roar Bistro & Bar in Sandton, I managed daily cash-ups, Micros reconciliations, stock control, purchasing, supplier onboarding, Dineplan reservations, and restaurant administration. I maintained 100% accuracy in waiter tips, revenue tracking, and cash-to-report balancing.
My scientific background in pharmacology and biological sciences brings a calm, analytical approach, strict SOP adherence, and attention to detail to fast-paced service environments.
Experience
Work history, roles, and key accomplishments
Customer Support Operations Manager & Strategist
Quantic POS
May 2026 - Present (4 months)
Managing client communications, escalations, and records while coordinating team deadlines and international client interactions.
Education
Degrees, certifications, and relevant coursework
University of the Witwatersrand
Bachelor of Health Science, Pharmacology
2021 - 2021
Bachelor of Health Science in Pharmacology with focus on Clinical Research, SOPs, and Good Laboratory Practice (GCP).
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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