At Fedelis Technologies, I troubleshoot HP laptop issues involving operating systems, drivers, connectivity, and hardware.
I provide remote and on-call support, and document and escalate critical cases.
Previously, I worked as a Technical Support Specialist at Concentrix, diagnosing hardware, software, and network issues and installing configurations. I received the Best Employee of the Year award there.
I also worked on an Online College Voting System, a secure web-based voting platform, and Car Trendz, an embedded system mini-project for luxury car exploration.
