Open to opportunities

sibusiso zwane

@sibusisozwane

Message

Detail-oriented video quality control technician with strong customer service skills.

South Africa

Message

What I'm looking for

I am looking for a role that values quality and creativity, where I can grow and contribute to impactful projects.

I am a dedicated professional currently working as a Video Quality Control Technician at PremiumFree TV, where I collect information and write reports on my findings to ensure content meets relevant legislation. My role involves identifying video inconsistencies and faults, allowing me to contribute to the overall quality of our broadcasts.

Previously, I served as a Video QC Specialist and Customer Service Agent, where I honed my skills in customer interaction and service excellence. My experience in managing relationships with clients and overseeing record-keeping has equipped me with a strong foundation in both technical and interpersonal skills.

With a background in directing and producing from the Big Fish School of Digital Filmmaking, I have developed a keen eye for detail and a passion for storytelling. I am eager to leverage my skills in a dynamic environment where I can contribute to high-quality content production.

Experience

Work history, roles, and key accomplishments

Current

Video Quality Control Technician

Current

PremiumFree TV

May 2022 - Present (3 years 1 month)

Responsible for collecting information and writing reports on findings, ensuring content meets relevant legislation, and identifying video inconsistencies and faults. Maintains accurate results of checks and tests.

Reporting Problem Solving

Current

Customer Support Specialist

Current

Current Employer

Responsible for providing exceptional customer service and support, addressing inquiries, and resolving issues to enhance customer satisfaction.

Customer Service Problem Solving Communication CRM Software Technical Support

Video/Content Quality Assurance Specialist

Previous Employer

Jan 2021 - Jan 2022 (1 year)

Ensured the quality and accuracy of video content by reviewing and testing for technical issues, providing feedback, and collaborating with production teams.

Attention To Detail Quality Assurance Video Editing Communication Feedback Analysis

Video QC Specialist

Builders Express

Mar 2021 - Jan 2022 (10 months)

Handled customer interactions according to service standards, loaded and offloaded stock, and ensured a positive customer experience.

Customer Service Communication Problem Solving Teamwork

Admin Assistant

Emaweni Primary School

Jun 2020 - Feb 2021 (8 months)

Managed relationships with parents and students, oversaw record-keeping, and ensured financial systems were followed.

Financial Management Communication Record keeping Relationship Management

Director and Producer

Big Fish School of Digital Filmmaking

Jan 2018 - Jan 2019 (1 year)

Worked in a group to research and produce content, directed an environmental documentary, and was responsible for location and talent scouting.

Film Production Research Content Creation Team Collaboration

Talent Ushering

SABC3 (Cardova Trading)

Jan 2018 - Jan 2019 (1 year)

Coordinated talent and ushered them to their audition rooms during the 2018 Presenter Search Auditions.

Event Coordination Communication Teamwork Customer Service Time Management

Customer Service Agent

Nutun

Dec 2010 - Jan 2014 (3 years 1 month)

Serviced American clients by answering calls, providing exceptional customer service, negotiating payment arrangements, and reaching collections targets.

Customer Service Communication Negotiation Problem Solving