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@nozukomagcaba
Customer service professional skilled in quality assurance, performance coaching, and written communication.
South AfricaI am a customer service professional with hands-on experience in quality assessment, customer support, and performance tracking across UK-focused contact centre environments. I consistently meet KPIs—managing high-volume email and chat queues—while identifying performance gaps and delivering actionable coaching to improve team outcomes.
I bring strong writing and content skills from freelance work and a certificate in Film and TV Production, plus SEO content training. I am detail-oriented, empathetic, and focused on continuous improvement, ready to relocate and contribute to customer experience and team development.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Outworx
Jul 2024 - Present (1 year 4 months)
Evaluate agent interactions to identify performance gaps and provide actionable feedback that improved service consistency and KPI adherence across teams.
Outworx
Oct 2023 - Present (2 years 1 month)
Handle email and live chat support for a UK retail brand, resolving customer queries while meeting a daily target of 128 emails and maintaining high service standards.
CCI South Africa
Feb 2023 - Oct 2023 (8 months)
Provided courteous customer care via multiple channels, learning best practices for handling inquiries and maintaining service quality while supporting daily operations.
Consumer Connect
Sep 2022 - Nov 2022 (2 months)
Generated sales-qualified leads for life insurance in partnership with a UK provider, engaging English-speaking customers and supporting conversion efforts.
N/A
Jan 2020 - Jun 2020 (5 months)
Produced copy, scripts, and screenwriting projects for varied clients, building a portfolio across content, script, and screen formats.
Degrees, certifications, and relevant coursework
Certificate, Film and TV Production
2020 - 2020
Completed a certificate in Film and TV Production focused on practical production and creative media skills.
Software and tools used professionally
South AfricaYou can contact Nozuko and 90k+ other talented remote workers on Himalayas.
Message Nozuko
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