Open to opportunities

Lily Seaborne

@lilyseaborne

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Freelance video editor and customer support specialist with strong technical service experience.

South Africa

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What I'm looking for

I seek roles blending creative video production and technical/customer support, with opportunities for hands-on editing, client interaction, and project coordination in a collaborative environment.

I am a versatile media professional and technical support specialist with experience in freelance video editing, videography, and first-line software support. I have created advertising demos, social media ad banners, and filmed and edited commercial videos for clients.

My telecom background includes progressive roles from call operator to project manager, handling technical troubleshooting, customer retention, and training engineers on fax-to-email services. I have a track record of ensuring customer satisfaction and achieving one-call resolutions.

I also run and operated online retail businesses supplying salon hair colour and niche products, and I manage social media, content, and events. I bring practical skills in Adobe Creative Suite, 3D modelling, CRM systems, and social media management.

I am motivated by roles that combine creative production and technical problem-solving, where I can contribute hands-on editing skills, client-facing support, and project coordination to help teams deliver polished media and reliable service.

Experience

Work history, roles, and key accomplishments

Current

Ecommerce Business Owner

Current

Oh My Goth

Jan 2022 - Present (3 years 9 months)

Founded and manage an online retail shop, overseeing product selection, marketing and order fulfilment to grow the brand's online presence.

Ecommerce Social Media Management Online Marketing Adobe Creative Suite Customer Service Inventory Management

Freelance Video Editor

Mobiclicks

Oct 2022 - Apr 2025 (2 years 6 months)

Created advertising demo videos, templates and social media ad banners for large companies, delivering polished assets that supported digital marketing campaigns.

Video Editing Motion Graphics Adobe Creative Suite Templates Storyboarding Post production

Ecommerce Business Owner

Shock Treatment

Mar 2013 - Jan 2022 (8 years 10 months)

Owned and operated an online shop supplying hair colour to salons, managing sourcing, sales and client relations for nearly a decade.

Ecommerce Supplier Management Sales Customer Service Inventory Management Online Retail order fulfillment

Freelance Videographer

Pulse Works

Sep 2016 - Jan 2020 (3 years 4 months)

Filmed and edited promotional and event videos for clients, managing production from capture through post to deliver final video assets.

Videography Video Editing Camera Operation Adobe Premiere Pro Client Communication Post production

Support Consultant

Cura Risk Management Software

Feb 2012 - May 2013 (1 year 3 months)

Provided first-line technical support for software users, troubleshooting issues and resolving tickets to maintain system availability and user satisfaction.

Technical Support CRM Ticketing Systems Troubleshooting Customer Service Email Support Phone Support

Service Engineer

Vox Telecom

Mar 2009 - Feb 2012 (2 years 11 months)

Resolved customer technical issues (email, connectivity, modem setup) and managed switchboard operations, achieving one-call resolutions and supporting retention efforts.

Customer Support Troubleshooting Retention Training

Education

Degrees, certifications, and relevant coursework

Middelburg High School

Matric / Grade 12, Secondary Education

Completed Grade 12 with subjects including Afrikaans (HG), English Second Language (HG), Mathematics (HG), Geography (SG), Tourism (SG), and Business Economics (SG).

Work Certificate Education Dept

Level 2 Technical Certificate, Customer Service / Technical Support

Completed Level 2 technical work certificate covering call centre etiquette, phone and email etiquette, technical support, CRM systems, and customer service.