Lebo User

I’m a resourceful, detail-oriented Customer Service & administrative professional with 8+ years of experience in customer service, performance coaching, data handling, and creative photography. I’m known for managing high volumes of information with accuracy, maintaining confidentiality, and supporting operational processes with efficiency and professionalism.

At Amazon, I monitored KPIs and data accuracy as a Quality Analyst, implementing performance improvement plans that raised output by 20%. As a Performance Coach / Mentor, I tracked performance data, delivered structured feedback, and improved team productivity by 50% through process optimization.

I also strengthen trust and data integrity through roles like Verification Specialist at Jumio, where I reduced fraud by 25% using accurate biometric verification and strict confidentiality. I’ve delivered 90% customer satisfaction as a Customer Service Agent, and I bring a creative, detail-driven approach from my photography experience.