Looking for a job

Shyenna Watson

@shyennawatson

Customer Care Agent at Old Republic Home Protection handling customer inquiries, technician dispatch, and warranty payments.

United States

Message

At Old Republic Home Protection, I respond to customer inquiries by phone and email, schedule and dispatch technicians, and coordinate warranty payments.

At FORM Health, I scheduled patient appointments and processed prior authorizations and referrals. I also maintained patient records in the EMR system in accordance with HIPAA standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Agent

Current

Old Republic Home Protection

Apr 2023 - Present (3 years 6 months)

Respond to customer inquiries via phone and email, providing high-level service and timely resolution. Schedule and dispatch technicians for repair, coordinate warranty payments, and ensure accurate data entry on a remote environment.

Customer Service Phone Support Data Entry Appointment Scheduling Multitasking Active Listening Complaint Resolution Electronic Documentation

Appointment Scheduler

FORM Health

Aug 2021 - Apr 2023 (1 year 8 months)

Managed rescheduling, cancellations, and appointment reminders to reduce no-shows and maintain efficient provider workflows. Processed and tracked prior authorizations, referrals, and required documentation for new and returning patients.

Appointment Scheduling EMR Systems HIPAA compliance Medical Terminology Data Entry Customer Service Multitasking Electronic Documentation