At Axis Bank, I lead merchant acquiring and digital payments initiatives, including an in-house UPI QR Mapper rollout that migrated 10,000+ merchants processing 848K+ monthly UPI transactions and delivered INR 0.5Mn+ in processing cost savings within six months. I also manage Bharat QR Soundbox commercial strategy, platform modernization, merchant self-service, and AI-enabled servicing initiatives.
Previously at Citi, I automated compliance and regulatory reporting and supported the consumer business transition that retained 3,600+ customer accounts. Across payments, transaction banking, product strategy, and cross-functional delivery, I turn merchant and customer needs into scalable platforms, integrations, and operational improvements.
