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shweta patel

@shwetapatel1

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Medical Receptionist at Loft Medical Associates coordinating patient scheduling and provider workflows.

United States

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What I'm looking for

I'm seeking to bring my scheduling, coordination, and customer service expertise to a role where I can support patient and staff needs.

At Loft Medical Associates, I managed patient scheduling, appointment changes, and provider coordination. I also prepared daily schedules and verified orders to support patient flow.

I communicated with patients, providers, and staff by phone, email, and secure messaging, and maintained patient records, insurance details, and documentation with 99% accuracy.

As a Certified Phlebotomy Technician at Quest Diagnostics, I performed venipuncture and specimen collection while documenting care. I coordinated with labs, providers, and patients to support timely processing and accurate records.

At Estée Lauder (NorthTech LLC), I tracked production metrics, deadlines, and task completion in Excel. I also managed documentation and inventory tracking while coordinating workflow.

Experience

Work history, roles, and key accomplishments

Current

Certified Phlebotomy Technician

Current

Quest Diagnostics

Jan 2016 - Present (10 years 9 months)

Performed venipuncture, specimen collection, and documentation while providing compassionate patient care. Coordinated with labs, providers, and patients to ensure timely processing and accurate recordkeeping, maintaining compliance with HIPAA and safety protocols.

Phlebotomy Venipuncture Specimen Collection Patient Care HIPAA compliance Communication Skills Record keeping

Medical Receptionist

Loft Medical Associates

Jan 2024 - Jul 2025 (1 year 6 months)

Managed high-volume patient scheduling, appointment changes, and provider coordination. Maintained patient records and insurance details with 99% accuracy and supported clinical staff with daily schedules and order verification.

Patient Scheduling Electronic Health Records (EHR)Excel Outlook Customer Service Data Entry Communication Skills problem resolution

Production Clerk

Estée Lauder

May 2014 - Dec 2018 (4 years 7 months)

Managed documentation, inventory tracking, and workflow coordination in a fast-paced environment. Used Excel spreadsheets to track production metrics, deadlines, and task completion, and collaborated with cross-functional teams to ensure timely operations.

Excel inventory tracking Documentation Workflow Coordination Cross Functional Collaboration