Open to opportunities

Carolyne Maldonado

@carolynemaldonado

Patient Scheduler with urgent care experience who coordinated appointments, surgical scheduling, and precertification support.

United States

Message

What I'm looking for

I’m seeking a remote Patient Scheduler position to help patients access care through efficient scheduling and professional service.

At OPTUM URGENT CARE, I scheduled patient appointments by telephone and in person, and assisted with surgical scheduling, precertification, and physician scheduling maintenance.

I communicated with patients about their scheduling needs and entered patient and specimen information accurately. I also explained specimen collection procedures and instructions in a patient-centered manner.

At VASSAR BROTHERS MEDICAL GROUP, I answered laboratory calls, recorded messages, and routed inquiries to the appropriate personnel. I used healthcare computer systems to verify orders and maintain accurate patient and specimen information.

At ST. LUKE’S MONTEFIORE, I use Epic and hospital computer systems to verify patient information, review orders, and support clinical documentation. I’m seeking a remote Patient Scheduler position to help patients access care through efficient scheduling and professional service.

Experience

Work history, roles, and key accomplishments

Current

Phlebotomist

Current

St. Luke's Montefiore

Jul 2026 - Present (3 months)

Utilized Epic and hospital computer systems to verify patient information, review orders, and support accurate clinical documentation. Communicated professionally with patients, nurses, physicians, and laboratory staff to coordinate specimen collection and address time-sensitive requests.

Epic Patient Information Verification Clinical Documentation Communication Skills Confidentiality Multitasking

Phlebotomist

Optum Urgent Care

Oct 2025 - Jul 2026 (9 months)

Scheduled patient appointments by telephone and in person, providing courteous, professional service throughout the scheduling process. Assisted with surgical scheduling, precertification, and physician scheduling maintenance.

Patient Scheduling Surgical Scheduling Pre Certification Patient Communication Data Entry Confidentiality

Phlebotomist

Vassar Brothers Medical Group

Sep 2022 - Oct 2025 (3 years 1 month)

Answered incoming laboratory telephone calls courteously and directed inquiries to the appropriate personnel. Recorded messages accurately and routed information to the appropriate individuals.

Phone Communication Message Documentation Healthcare Information Systems Patient Identification Prioritization

Laboratory Assistant / Lab Operations

Sanford Burnham Prebys Medical Discovery Institute

Jan 2022 - Sep 2022 (8 months)

Maintained accurate laboratory records, organized supplies, and supported daily operational workflows. Managed inventory information and helped ensure supplies and equipment were available when needed.

Laboratory Recordkeeping Inventory Management Documentation Quality Control Data Accuracy

Laboratory Assistant / Phlebotomist

Family Health Centers of San Diego

Feb 2021 - Nov 2021 (9 months)

Completed laboratory documentation and computer-based order entry accurately and promptly. Maintained patient specimen records and supported the processing and tracking of laboratory orders.

Laboratory documentation Order Entry Records Confidentiality Safety Procedures

Phlebotomist

Quest Diagnostics

Sep 2018 - Apr 2019 (7 months)

Registered patients and entered patient information into the clinic's computer system. Verified patient information and maintained accurate records for laboratory services.

Patient Registration Data Entry Customer Service Record keeping Handling High Workload