Open to opportunities

Jaqueline Mendes

@jaquelinemendes

I’m a senior phlebotomy technician and medical professional delivering accurate lab care, patient access support, and revenue-cycle accuracy.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can use my phlebotomy and patient-access skills daily—accurately collecting specimens, scheduling patients, verifying insurance, and supporting revenue-cycle work in an organized, quality-focused environment.

I’m a Certified Phlebotomy Technician with phlebotomy experience (6–10 years), combining precise specimen collection (including venipuncture, specimen identification, centrifugation, and proper storage/transport) with calm, patient-centered care. In my current roles, I support both clinical and patient-processing workflows—collecting lab specimens at Labcorp and handling scheduling, insurance verification, pre-registration, and payment collection to keep records compliant and complete.

My background also includes Medical Assistant and CNA responsibilities, with experience in vital signs, medication management, vaccination administration, charting, and patient observation. I bring strong revenue-cycle skills—EMR systems including Epic, ICD-10 and CPT coding, medical billing, and claim/authorization support—so I can help teams deliver accurate care and smooth, timely billing outcomes.

Experience

Work history, roles, and key accomplishments

Current

Phlebotomy Technician

Current

Labcorp

Apr 2024 - Present (2 years 3 months)

Worked as a Phlebotomy Technician for Labcorp in Charlotte.

Current

Patient Access Clerk

Current

Lake Norman Regional Medical Center

Jan 2024 - Present (2 years 6 months)

Handled patient scheduling and appointment updates and supported patient intake by verifying insurance and collecting required pre-registration information. Determined required payments (e.g., copays and deductibles) to ensure complete and accurate records prior to billing.

Patient Scheduling Appointment Rescheduling Insurance Verification Pre Registration Customer Service

Current

Customer Service Representative

Current

Sutherland

Jan 2024 - Present (2 years 6 months)

Provided high-volume inbound customer service to patients and consumers, including follow-up on billing inquiries and account issues. Supported accurate claim handling by verifying insurance, updating claims, obtaining benefit information, and securing authorizations/pre-authorizations as needed.

Inbound Calls Customer Service Billing Payment Options Support Patient Account Updates Insurance Verification Claims Handling Benefit Verification In Network Out Of Network Coverage

Current

Medical Assistant

Current

Premise Health

Nov 2023 - Present (2 years 8 months)

Welcomed patients, escorted them to exam rooms, and collected vitals and medication history. Scheduled appointments, performed hearing tests, administered immunizations as directed, maintained medical records, and handled faxing and medical records requests from other providers.

Patient Intake Vital Signs Medical Records Management Fax Charting Support Scheduling

Current

CNA - Certified Nursing Assistant

Current

Amada Senior Care

Jun 2023 - Present (3 years 1 month)

Provided direct senior care support, including meal preparation, personal care, medication management, and companionship. Assisted with mobility using a Hoyer lift, supported range-of-motion exercises, and provided Foley care.

Senior Care Bathing Dressing Light Housekeeping Medication Management Companionship Range Of Motion Exercises Foley Care

Phlebotomist

Kent Hospital

Apr 2020 - Mar 2023 (2 years 11 months)

Performed patient identification and clinical testing support including EKGs, lab specimen collection, and COVID-19 tests. Managed phone communications and sent/received faxes to support patient care and scheduling.

Patient Identification Specimen Collection Phlebotomy COVID 19 Testing Phone Communication Fax

Administrative Medical Assistant

LabConnect, LLC

Apr 2021 - Feb 2023 (1 year 10 months)

Checked patients in and out by obtaining consents and verifying patient identity, then handled accurate data entry and patient questions during visits. Followed up with patients regarding test results/updates and escalated important changes to supervisors to ensure proper communication and follow-up.

Identity Verification Data Entry Patient Communication Test Result Follow Up

Phlebotomy Technician

East Side Labotory - Maxim Healthcare Agency

Jul 2020 - Jan 2021 (6 months)

Performed blood draws and handled specimen workflows including labeling, centrifugation, recording maintenance/decontamination data, and updating patient information. Collected and stored specimens according to procedures and explained venipuncture and other specimen collection processes to patients.

Blood Draws Centrifugation Decontamination Record Maintenance Patient Information Updates Venipuncture Specimen Collection Fecal Specimen Collection

Phlebotomist/Medical Assistant

Wyatt Detention Facility

Jan 2018 - Jul 2020 (2 years 6 months)

Prepared equipment, collected blood, and ensured safe storage and transport of samples while minimizing patient discomfort during phlebotomy. Scheduled appointments and supported billing-related tasks including monitoring payments and collections for accounts receivable, while maintaining medical record integrity, security, and confidentiality.

Venipuncture Patient Comfort Techniques Billing Accounts Receivable Medical Records Management Confidentiality