SJShurveer jamwal
@shurveerjamwal
Customer support specialist delivering empathetic, efficient non-voice and chat assistance.
IndiaWhat I'm looking for
I am a customer support specialist from Jammu with hands-on experience providing efficient, empathetic assistance via chat and other non-voice channels, managing rotational shifts, and meeting team goals through strong communication and problem-solving.
I am self-motivated, adaptable, and committed to continuous improvement; I work well independently and in teams, handle flexible hours including nights and weekends, and have experience with IT fundamentals such as networking, desktop support, hardware/software troubleshooting, and data entry.
Experience
Work history, roles, and key accomplishments
Customer Care Support
3SMEDIA
Aug 2021 - Present (4 years 5 months)
Provide chat and non-voice customer support, managing rotational shifts and resolving inquiries to maintain customer satisfaction and meet team targets.
Education
Degrees, certifications, and relevant coursework
Govt. Polytechnic College Jammu
Diploma in Information and Technology, Information Technology
Completed a Diploma in Information and Technology focusing on information technology topics and practical skills.
Govt Hr Sec School Domana
12th (Higher Secondary Certificate), Arts/Humanities
Grade: 9.2
Completed 12th grade in Arts/Humanities with a reported GPA of 9.2.
Nsk High Secondary School Nagbani
10th (Secondary School Certificate), General Education
Grade: 35.6
Completed 10th grade covering all subjects with a reported GPA of 35.6.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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