Open to opportunities

Shuneen Mutambirwa

@shuneenmutambirwa

Message

Experienced Water Process Technician and Project Manager.

South Africa

Message

What I'm looking for

I seek a role that values innovation and offers opportunities for professional growth.

I am a dedicated Water Process Technician and Project Manager with over 7 years of experience in overseeing commissioning and civil engineering projects for the City of Cape Town. My role has involved conducting routine testing and quality control exercises to ensure compliance with operational guidelines, ultimately contributing to environmental and community well-being. My people-centered leadership and problem-solving skills, combined with extensive process engineering expertise, enable me to lead cross-functional teams effectively.

Throughout my career, I have successfully managed multiple projects, optimizing processes and reducing operational costs by 20% through innovative proposals. I have a strong background in technical maintenance, equipment testing, and commissioning, ensuring that all operations align with approved project schedules and budgets. My commitment to safety and environmental awareness drives me to implement stringent risk management measures on-site, ensuring the well-being of both the team and the community.

Experience

Work history, roles, and key accomplishments

Current

NOC Support Agent

Current

Africa on Cloud

Oct 2023 - Present (1 year 8 months)

Provided first-level technical support for optic fibre networks, troubleshooting hardware and software issues, and maintaining communication equipment.

Technical Support Troubleshooting Communication Network Management Customer Service Problem Solving Time Management

Technical Assistant

City of Cape Town

Sep 2018 - Jan 2023 (4 years 4 months)

Responsible for the maintenance and optimization of coastal discharge ponds, providing technical reports, and implementing cost-reduction proposals. Led commissioning efforts and ensured compliance with project schedules and standards.

Process Optimization Project Management Tech Reporting Analytical Thinking Quality Control Communication Maintenance

Senior Process Controller

City of Cape Town

Aug 2013 - Jul 2018 (4 years 11 months)

Managed drying process operations and wastewater treatment systems, improving production uptime by 65%. Trained staff and implemented cost-reduction strategies through recycling initiatives.

Process Management Staff Training Production Quality Control Communication Problem Solving Analytical Thinking

Customer Service Representative

MWEB

May 2009 - Jul 2013 (4 years 2 months)

Handled customer inquiries and complaints, ensuring high levels of customer satisfaction. Served as a point of escalation for complex issues.

Customer Service Communication Problem Solving Conflict Resolution Interpersonal Skills Time Management Technical Support Team Collaboration

Mortgage Consultant

The Mortgage Point

Apr 2008 - May 2009 (1 year 1 month)

Managed client mortgage applications and provided advice on mortgage products. Collaborated with various stakeholders to facilitate successful transactions.