Shubhi Nathawat
@shubhinathawat
O2C Operations Senior Analyst at Genpact India Pvt Ltd, processing US customer payments and resolving invoice and cash application exceptions.
IndiaWhat I'm looking for
At Genpact India Pvt Ltd, I process cash application and O2C/I2C activities for TKE Elevators U.S.A., applying customer payments and reconciling invoices. I investigate unapplied cash and payment discrepancies using CashApps, Oracle 2.0, Billtrust, and Salesforce.
At AU Small Finance Bank, I handled account reconciliations, monitored GL and suspense accounts, and prepared MIS reports. I also verified account opening forms, KYC documents, and loan applications, supporting regulatory compliance and process improvements.
Experience
Work history, roles, and key accomplishments
Managed US Cash Application Operations and Order-to-Cash activities for TKE Elevators U.S.A., processing approximately $2M in customer payments daily. Acted as process SME, supported team members, and contributed to process improvement and automation initiatives.
Performed daily, monthly, and quarterly reconciliations across multiple accounts, ensuring 100% accuracy. Investigated and resolved transaction mismatches, reducing pending reconciliation cases by 40%, and prepared MIS reports for senior management.
Verified and processed account opening forms, KYC documents, and loan applications ensuring compliance with RBI/Banking norms. Reduced rejections by 30% and trained new joiners on verification standards.
Business Development Trainee
Think & Learn Pvt Ltd
Mar 2022 - Apr 2022 (1 month)
Assisted in identifying new business opportunities and generating qualified leads. Conducted market research and supported the sales team in achieving monthly targets.
Process Associate
Knack Global Pvt Ltd
Mar 2021 - Jul 2021 (4 months)
Processed high-volume transactions with accuracy while adhering to defined SLAs and TAT. Handled end-to-end process activities including data validation, reconciliation, and reporting.
Handled customer queries via chat, email, and calls, ensuring quick and effective resolution. Resolved issues related to orders, refunds, returns, and account management.
Education
Degrees, certifications, and relevant coursework
University of Kota
Master of Commerce, Business Administration
Grade: 70%
Completed Master of Commerce in Business Administration with 70% score.
University of Kota
Bachelor of Commerce, Commerce
Grade: 75%
Completed Bachelor of Commerce with 75% score.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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