Shreyashi Dutta

I’m a finance professional with 4+ years of Order to Cash (O2C) experience, focused on cash application, invoice management, credit analysis, reconciliation, and financial reporting.

As a Senior Associate at Genpact, I manage end-to-end cash application for EMEA entities—recording, matching, and reconciling customer payments to open invoices using SAP Fiori and Electronic Banking System (EBS). I also perform bank reconciliations, investigate unidentified/short/unapplied payments, and run credit assessments across 20 EMEA countries to support order release decisions while maintaining audit-ready records through SOP-driven controls.

Previously, as a Process Associate, I owned invoice management for a US-based life sciences client covering both US and Canadian markets. I validated invoice workflows through QTest, generated and issued high-volume invoices aligned to sales orders and pricing terms, processed debit/credit memos, and supported collections using AR Aging, revenue tracking, and TAT reporting.

I started as an Apprentice in cash application, handling incoming customer payments across multiple banking channels and posting receipts accurately in SAP Fiori and Oracle. I built strong payment-handling fundamentals (credit card, check, wire transfer, ACH, EFT), documented processes for continuous improvement, and strengthened my finance foundation with an MBA in Finance & Accounting alongside a Bachelor of Commerce in Accounting & Finance.