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SAYONTEE BAGCHI

@sayonteebagchi

Order to Cash professional at Capgemini who led an SAP cash application transition across EMEA and the US.

At Capgemini Pvt. Ltd., I led the transition of an end-to-end OTC cash application process on SAP for EMEA and US regions. I directed cash application associates and oversaw audit data, reversals, and exceptions to support accurate posting and process compliance.

At Genpact Pvt. Ltd., I handled cash application for banking clients, using Oracle and High Radius for payment posting, reconciliation, and reversals. I also trained new associates, prepared Excel-based reconciliation reports, and supported pricing and revenue reporting as a Management Trainee – Analytics.

Experience

Work history, roles, and key accomplishments

Process Lead – Order to Cash (OTC)

Capgemini Pvt. Ltd.

Sep 2025 - Apr 2026 (7 months)

Led the transition of an end-to-end OTC cash application process on SAP, covering lockpostings and remittance matching for EMEA and US regions. Directed a team of cash application associates, ensuring SLA delivery and process compliance.

SAP Cash Application Remittances Processing Team Leadership SLA Management Audit Exception Handling Data Analysis Excel

Management Trainee – Analytics (Pricing Team)

Genpact Pvt. Ltd.

Apr 2024 - Sep 2025 (1 year 5 months)

Supported reconciliation and reporting for Time & Materials (T&M) client contracts, applying accuracy and audit discipline. Built and maintained Excel-based data uploads and static reports for pricing and revenue tracking.

Excel Data Analysis Reconciliations Reporting Audit Client Communication

Process Developer – Manufacturing Domain

Genpact Pvt. Ltd.

Aug 2021 - Apr 2024 (2 years 8 months)

Owned end-to-end cash application for major banking clients, posting and matching high-volume remittances daily. Performed payment posting, reconciliation, and reversals in Oracle and High Radius, maintaining high first-pass match rates.

Oracle HighRadius Cash Application Reconciliations Reversal Training Mentorship Audit Excel

Process Associate – Energy & Resources

Tata Consultancy Services

Sep 2018 - Nov 2019 (1 year 2 months)

Processed cash operations including journal entries, EFT, and cheque receipts in SAP, and applied incoming payments to customer accounts. Uploaded and reconciled bank statements for Barclays, AIB, and RBS, clearing GL accounts and resolving FX rate discrepancies.

SAP Cash Operations Bank Reconciliation GL Clearing EFT Cheque Processing Reporting

Customer Service Executive – Utilities

Tata Consultancy Services

Jul 2015 - Aug 2018 (3 years 1 month)

Supported billing, refunds, metering queries, and account maintenance in SAP as part of a premium customer service queue. Assisted customers with online account and billing issues via the Oracle Chat Tool, maintaining high satisfaction scores.

SAP Oracle Chat Tool Customer Service Billing Refunds Account Maintenance