Shubhechha Das

I’m a customer focused professional with hands-on experience in the travel BPO industry, delivering exceptional support through chat and email channels while also handling inbound voice calls. I focus on resolving customer concerns quickly and accurately, coordinating with internal teams and partners to protect service quality.

In my Customer Service Executive role at Teleperformance (Equifax), I assisted Canadian customers with credit reports, credit scores, account-related inquiries, and dispute resolution. I verified customer identity using security and compliance procedures before accessing accounts, documented interactions in the CRM system, and escalated complex issues when required.

In my Customer Service Executive role at Teleperformance (Booking.com), I supported users through live chat, helping with hotel reservations, booking modifications, cancellations, refunds, and payment-related queries. I handled room availability and hotel policy questions, worked with hotel partners to resolve reservation discrepancies and overbookings, and maintained accurate records using CRM and internal support tools.

I’m driven by operational excellence and customer satisfaction—consistently exceeding CSAT and KPI targets such as AHT, CSAT, FCR, ART, QA, Adherence, Attendance, and Productivity. I bring active listening, empathy, clear communication, and strong problem-solving to fast-paced environments where compliance, confidentiality, and data privacy matter.