sathya g
@sathyag
Senior IT engineer specializing in Citrix administration and cloud infrastructure, driving secure scalable solutions.
IndiaWhat I'm looking for
I am an accomplished Senior Engineer with eight years of IT infrastructure experience, focused on delivering reliable, secure systems.
At Thoughtfocus Technologies I provided infrastructure support to US clients, improving system efficiency and resource management by provisioning corporate access and monitoring resources with tools like NinjaOne, ScreenConnect and Goliath.
I have led teams and acted as SPOC, managing a team of around 10 as an Assistant Manager and performing internal audits while delivering L1/L2/L3 Citrix and remote support. I leverage automation and cloud tooling including Python, PowerShell, HashiCorp Terraform and AWS CloudFormation to streamline operations.
I hold a B.Sc. in Computer Science and a PG Diploma in Cloud Computing, and I am committed to building scalable, secure infrastructure and mentoring teams to improve operational workflows.
Experience
Work history, roles, and key accomplishments
Senior Engineer
Thoughtfocus Technologies
Mar 2022 - Present (3 years 6 months)
Provided infrastructure support to a US client, managing Citrix resources and provisioning corporate access while monitoring systems with NinjaOne and Goliath to improve operational efficiency.
Assistant Manager - IT
IDA Automation Pvt Ltd
Oct 2021 - Mar 2022 (5 months)
Managed a team of ~10, led IT projects and performed internal audits while acting as single point of contact for infrastructure and access management.
Senior System Administrator
Tessolve
Mar 2018 - Oct 2021 (3 years 7 months)
Delivered L1-L3 technical support and managed Citrix administration while implementing cloud automation with AWS CloudFormation and HashiCorp Terraform.
System Administrator
Radel Electronics Pvt. Ltd.
Jun 2016 - Dec 2017 (1 year 6 months)
Provided technical support for in-house systems, administered Active Directory, DNS and Office 365 to maintain internal IT operations and availability.
System Administrator
Tarams Software Technologies
Oct 2015 - Apr 2016 (6 months)
Managed VPNs, virtual machines and endpoint troubleshooting across Windows and macOS environments and maintained Windows Server 2012 R2 infrastructure.
Desktop Support Engineer L2
Vindhya E Info Media Pvt Ltd
Jun 2014 - Dec 2015 (1 year 6 months)
Administered servers, desktops, printers and network devices, performed software deployments and applied security updates to support enterprise users.
IT Helpdesk Engineer
Hewlett Packard
Mar 2015 - Oct 2015 (7 months)
Provided L1 hardware, software and network support via phone/email, routed issues to 2nd/3rd level teams and managed incidents following ITIL processes.
Education
Degrees, certifications, and relevant coursework
MUManipal University
Postgraduate Certificate, Cloud Computing
Postgraduate certificate (PGCP) in Cloud Computing from Manipal University completed in January 2023.
MUManipal University
Postgraduate Diploma, Cloud Computing
Postgraduate Diploma in Cloud Computing from Manipal University completed in April 2021.
AUAlagappa University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Alagappa University completed in April 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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