At United Software Group, I provide L1/L2 support and help resolve user and business issues across Plex Manufacturing and Supply Chain ERP processes. I investigate access, transaction, data visibility, reporting, and application issues, coordinating with relevant teams and maintaining SLA expectations.
At IndiaMART InterMESH Limited, I managed a portfolio of 1,000+ business accounts and relationships with 500+ clients. I supported client retention and engagement through regular follow-ups, account support, and coordination to resolve client concerns.
