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Vipin Raj

@vipinraj1

I resolve high-volume SAP customer incidents, access issues, and escalations while maintaining strong SLA and CSAT performance.

India

Message

What I'm looking for

I'm looking for a customer-focused support or operations role where I can resolve complex issues, manage escalations, collaborate across teams, and improve service delivery.

At SAP, I support B2B customers across email, chat, and phone, resolving 300+ monthly incidents involving SAP for Me, SAP Support Portal, S-User IDs, and SAP Universal ID administration.

I manage high-priority escalations, user access and authorization requests, license keys, software downloads, and critical go-live support. I work closely with internal teams to drive timely resolutions, maintain SLA compliance, and improve service delivery.

Previously, I handled customer care at Myntra and operational analysis at State Street HCL Services, combining customer relationship management, case handling, reconciliation, reporting, and process improvement.

Experience

Work history, roles, and key accomplishments

Solution Support Engineer

SAP

Mar 2025 - Apr 2026 (1 year 1 month)

Provided B2B customer support via email, chat, and phone, managing 300+ incidents monthly while maintaining SLA compliance. Resolved queries related to SAP for Me, SAP Support Portal, S-User IDs, and SAP Universal ID administration.

Cross Functional Collaboration Process Improvement SAP For Me SAP Portal S User ID Management SAP Universal ID Administration Incident Management Escalation Management Customer Relationship Management SLA Compliance

Customer Care Officer

Myntra Designs Pvt. Ltd.

Feb 2021 - Jul 2024 (3 years 5 months)

Resolved customer queries across multiple channels, ensuring high customer satisfaction. Used CRM and social media tools to manage interactions, handled escalations, and collaborated with internal teams to resolve complex issues.

Customer Relationship Management CRM Social Media Management Escalation Management Case Management Process Optimization Training Data Analysis Customer Feedback Analysis

Analyst

State Street HCL Services

Aug 2018 - Apr 2020 (1 year 8 months)

Served as a primary contact for client and operational queries, ensuring timely issue resolution and service excellence. Analyzed operational data, performed reconciliation of financial transactions, and supported client relationship management.