Shubham Dwivedi

I’m an AI/ML and Generative AI professional with 4+ years of experience working across technical support, AI operations, production troubleshooting, Document AI/OCR, prompt engineering, RAG, APIs, and workflow automation.

In my previous role at Raft.ai, I supported enterprise AI/ML workflows in production, investigated complex technical issues, performed root-cause analysis, validated model outputs, and worked closely with Engineering, ML, QA, Product, and customer-facing teams. I handled thousands of technical investigations, supported multiple enterprise customers, and contributed to reusable troubleshooting guides and knowledge-base documentation.

I’ve also built AI products independently, including NexaTel, an AI-powered telecom support platform with RAG, ticketing, human escalation, callbacks, and workflow automation. I enjoy working at the intersection of customers, product, and technology—understanding real problems, simplifying complex workflows, and turning recurring issues into better systems and product improvements.

I’m most interested in remote roles across Technical Support Engineering, Technical Account Management, AI/ML Support, Customer Success Engineering, Product Operations, and AI-focused Product Management, especially at SaaS and AI-first companies where I can combine technical depth with customer and product ownership.