shashwat gaur
@shashwatgaur
Technical Customer Success leader specializing in GPU/AI compute, infra troubleshooting, and scalable DevOps automation.
IndiaWhat I'm looking for
I am a customer-focused Technical Customer Success and Support Engineer with hands-on experience delivering end-to-end technical support for decentralized GPU/CPU compute networks and GenAI platforms. I have driven onboarding, retention, and churn mitigation for enterprise and individual users while building QA frameworks, knowledge bases, and reusable infrastructure modules.
My background blends incident and escalation management, observability and telemetry, Linux and container troubleshooting, and solution engineering for GenAI deployments. I have led remote CX teams, delivered international technical demos and PoCs, and implemented Terraform, Docker, and monitoring solutions to improve stability and scale.
Experience
Work history, roles, and key accomplishments
Technical Customer Success Engineer
IO.Net
Mar 2024 - Jan 2026 (1 year 10 months)
Delivered end-to-end technical customer success and post-deployment support for a decentralized GPU/CPU compute network, onboarding global users and resolving infrastructure issues to maintain service continuity.
Software Engineer - R&D
Acuvate Software
May 2023 - Nov 2023 (6 months)
Supported pre-sales and solution engineering for a GenAI SaaS platform, led demos and PoCs for international clients, and translated business needs into scalable AI-driven solutions.
Provided 24×7 technical support for APAC enterprise clients, mitigated churn by resolving performance and billing issues, and led a remote CX team while improving QA, SLAs, and incident handling.
Education
Degrees, certifications, and relevant coursework
SRM Institute of Science and Technology
Bachelor of Technology, Computer Science and Engineering
2017 - 2021
Grade: 9.23 CGPA / 93.28%
Completed a Bachelor of Technology in Computer Science and Engineering with a 9.23 CGPA (93.28%).
Central Board of Secondary Education
Higher Secondary Certificate, Higher Secondary
2015 - 2017
Grade: 90.4%
Completed Higher Secondary education with a 90.4% aggregate under the Central Board of Secondary Education.
Central Board of Secondary Education
Secondary School Certificate, Secondary
Grade: 10 CGPA
Completed Secondary education with a 10 CGPA under the Central Board of Secondary Education.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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