Kirti Tandon

Led end-to-end AI product development at Quiklrn, owning UX design, workflow logic, prompt engineering, developer execution, and QA/release validation. Built agentic AI workflows and dashboards to automate operations and improve onboarding, reporting, and customer support, reducing manual effort and improving turnaround time by 20%.

I lead AI product development end to end — owning the full flow from UX design through to production release.
Led end-to-end development of AI products, owning UI/UX design, workflow logic, prompt engineering, developer execution, and QA/testing through to release
Designed agentic AI workflows and product logic for SaaS operations, automating content generation, onboarding, reporting, and custome

Managed customer onboarding, adoption, and support for institutional users, driving product understanding through training sessions and direct user interactions

Analyzed customer feedback and usage trends to surface recurring issues and recommend product improvements to Product and Engineering teams

Developed structured documentation, user guides, and support workflows that improved customer e

Managed customer onboarding, adoption, and support for institutional users, including training sessions and direct user interactions. Analyzed feedback and usage trends to identify recurring issues and recommended product improvements to Product and Engineering teams, while improving customer support workflows and documentation.

Provided technical support for hardware and software issues, coordinating with external vendors for resolution. Maintained support logs and documentation and identified process improvement opportunities to enhance operational efficiency and service quality.

⦁Delivered technical support for hardware and software issues, coordinating with external vendors for resolution.
⦁Maintained detailed support logs and documentation for reporting and analysis.
⦁Identified process improvement opportunities to enhance operational efficiency and service quality

Worked in the area of aligning content with business objectives, enhancing brand visibility, and optimizing customer engagement. Adept at leading cross-functional teams, this manager oversees end-to-end content creation, from conceptualization to delivery, ensuring quality, consistency, and alignment with the overall brand identity.

Worked as a Business Development Executive focused on strategic planning and customer-facing activities. Contributed to project management and customer support efforts.