Saurabh Veer
@saurabhveer
Lead AI Delivery Engineer driving enterprise AI deployments and customer success.
IndiaWhat I'm looking for
I am a Lead AI Delivery Engineer with 8+ years of experience delivering and scaling enterprise AI, BI, and cloud solutions across AWS, Azure, and GCP. I have led multi-disciplinary teams, managed delivery for 25+ enterprise accounts, reduced deployment time by 33%, and improved client satisfaction through proactive stakeholder alignment and robust incident response.
I combine technical delivery, customer success, and technical account management to drive measurable outcomes—designing onboarding programs, training 200+ users, resolving high-priority escalations, and improving NPS. I hold cloud and platform certifications and focus on transforming business processes with AI automation to deliver value and drive adoption.
Experience
Work history, roles, and key accomplishments
Lead AI Delivery Engineer
Strategy India Private Limited
Sep 2022 - Present (3 years 1 month)
Directed a team of 7 AI delivery engineers to deploy chatbots for 25+ enterprise customers across AWS, Azure, and GCP, achieving 100% on-time deployments and reducing integration issues by 25%. Drove customer success programs that improved NPS from 8.7 to 9.1 and reduced client-reported downtime by 50% through proactive incident response and onboarding.
L3 Technical Escalation Engineer
Avalara Technologies
Sep 2021 - Sep 2022 (1 year)
Resolved 200+ Tier-3 technical escalations annually for CertCapture and AvaTax with a 96% first-contact resolution rate, introduced standardized escalation workflows that halved client hand-offs and raised CSAT from 3.9 to 4.1. Coordinated cross-functional remediation plans, reducing repeat issues by 25%.
L2 Technical Support Engineer
Coupa Software
Apr 2021 - Sep 2021 (5 months)
Provided expert global SaaS support across multiple time zones, resolving complex issues using Linux, ELK, and REST APIs while collaborating with engineering teams to deliver timely solutions for enterprise customers.
Associate Technical Support
Allscripts India LLP
Nov 2018 - Apr 2021 (2 years 5 months)
Promoted to DB Certified Analyst and resolved 900+ application issues through root-cause analysis, authored knowledge articles and runbooks, and served as SME for multiple application modules to standardize processes and improve team efficiency.
Contractor
Allscripts India LLP
Oct 2017 - Nov 2018 (1 year 1 month)
Provided application and SQL database support for SCM-AM/Scheduling to clients across North America, Canada, Europe, and Australia, ensuring continuity of product functionality and client satisfaction.
Education
Degrees, certifications, and relevant coursework
Sinhgad Institute of Technology, Lonavala
Bachelor of Engineering, Computer Engineering
2011 - 2015
Grade: 61.65%
Bachelor of Engineering in Computer Engineering completed with First Class and a percentage of 61.65%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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