Shruti Chavan
@shrutichavan1
ServiceNow platform professional at Fujitsu, configuring Service Catalog and platform workflows while supporting enterprise ITSM.
IndiaWhat I'm looking for
At Fujitsu, I support enterprise applications and contribute to ServiceNow platform improvements in an ITIL-driven environment. I manage Incident, Request, Problem, and Change processes using ServiceNow.
In my current role as Assistant Technical Services Engineer, I configure Client Scripts, UI Policies, Service Catalog, and Notifications. I also support production incidents and user access management.
Previously, as a Technical Service Engineer at Fujitsu, I provided Level-2 support for enterprise applications in a production environment. I investigated incidents, coordinated issue resolution, and managed ServiceNow incidents and requests while maintaining SLA compliance.
I hold ServiceNow CSA and CIS-DF (CMDB and CSDM) certifications, alongside ITIL 4 Foundation. I'm open to ServiceNow-focused opportunities and continue to grow my expertise in Data Foundations, CMDB, CSDM, and digital workflows.
Experience
Work history, roles, and key accomplishments
Assistant Technical Services Engineer | Enterprise Application Support | Service
Aug 2023 - Present (3 years 1 month)
- Leading enterprise application support and contributing to ServiceNow platform improvements in an ITIL-driven environment.
- Manage Incident, Request, Problem and Change processes using ServiceNow.
- Support production incidents, user access management and service requests.
- Configure Client Scripts, UI Policies, Service Catalog and Notifications.
- Perform testing, release validation
Responsibilities
Provided Level-2 support for enterprise applications in a production environment.
Investigated application incidents and coordinated issue resolution with cross-functional teams.
Managed ServiceNow incidents and requests while maintaining SLA compliance.
Performed deployment validation, regression testing and operational monitoring.
Supported user access requests and ma
Education
Degrees, certifications, and relevant coursework
Advanced Innovation Group Pro Excellence (AIGPE™)
AIGPE® Certified Root Cause Analysis Specialist
Issued Aug 2026
ServiceNow
Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))
Issued Sep 2026
Udemy
ServiceNow Certified Administration For Beginners
Issued Jun 2026
ServiceNow
CSA - Certified System Administrator
Issued Aug 2026
Maharashtra Institute of Technology Aurangabad
B.Tech, Electronics and telecommunication
2016 - 2020
LinkedIn Learning Community
ITIL 4 Foundation
ServiceNow
Welcome to ServiceNow (Micro-Certification)
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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