Shruthi Thampan

Business Advisory Analyst at Accenture.

• Triaged and validated incoming incidents, assessed impact and severity, and tracked defects using ticketing systems in SLA-driven environments.
• Supported QA reviews, ensured documentation accuracy, and reinforced testing and validation best practices.
• Created and maintained SOPs and knowledge base articles aligned with quality and process standards.
• Collaborated with escalation, engineerin

Enterprise AI Support Specialist

• Provided Tier-1 technical support for enterprise clients, supporting incident lifecycle management and defect escalation.
• Participated in SWARM debugging sessions with developers to accelerate root-cause analysis and resolution.
• Worked within Agile/Scrum workflows, maintaining 100% SLA compliance.
• Supported onboarding and mentoring of new hires, improving

• Developed strong foundation in organizational and multitasking skills.
• Managed various administrative tasks, including scheduling, file management and user support and communication.
• Closely interacted with the students, handling chats and inquiries, Sales calls via both Email and phone.
• Extended support to customer concerns, problem solving and dealing with customer concerns with empathy

Provided customer service and supported in-store operations as a Crew Member, including cash handling and order management.

Hybris S/4 Remediation:

- Participates in QA activities for S/4 HANA transformation via SAP CPI, managing Hybris functional & technical testing.
- Designed test approach, authored scripts, and executed Unit, SIT, Regression, UVT, Smoke, and UAT support.
- Validated data & interface performance during ECC to S/4 migration.
- Tracked defects using Tricentis qTest & Rally; ensured requirements trace

• Acquired hands on training in Java and SDET stream.
• Infosys certified Java Programmer, Selenium Advanced Automation Tester and Agile Developer.

Worked as content writer, curating content belonging to many domains, like fashion, travel, automobile, education, etc.

• Working on a myriad of domains has helped me amass knowledge about them and also has helped me grow as a writer.

• I have also acquire insights into a professional content writer's job, guiding me to pick up the correct way to write articles, blogs, press releases and so on.

Worked as a Digital strategist and Content Writer to ensure content engagement and exposure for the Pallikkutam platform.

• Being a member of a dynamic team, I understood the qualities required and evaluated work done by my counterparts.

• I came to understand my abilities and weaknesses through group and self analysis.

• I read more than 150 articles written by my team and wrote articles myse

Industrial trainee at Keltron.

Subject topper in Computer Science