Open to opportunities

Sherine Rajan

@sherinerajan

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QA leader focused on Agile testing and Selenium automation for payments.

Canada

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What I'm looking for

I’m looking for a senior QA/QA Lead role where I can run Agile quality for complex payment and data workflows, strengthen automation with Selenium/Java, improve traceability and dashboards in JIRA, and collaborate closely with product, dev, and release teams.

I bring 7+ years of experience in QA—leading project teams and QA resources (onshore & offshore) and delivering quality across simple and complex projects for CRM, Billing solutions, and CIS, including SAP S/4HANA-ISU and Salesforce in FinTech, Utilities, and government environments.

I’m known for attention to detail, analytical problem-solving, and proactive collaboration with Product development, Implementation, and Release teams. I build traceability with test plans/cases in JIRA, drive defect triage, improve QA processes, and mentor junior QAs—while also strengthening test automation through a Selenium Java framework integrated with reporting for faster, consistent delivery.

Experience

Work history, roles, and key accomplishments

Senior Quality Assurance Analyst

Paymentus

Jun 2024 - May 2025 (11 months)

Led QA as a Senior QA Analyst and QA Lead for IVR and eBilling payment solutions, managing onshore and offshore QA resources. Owned Agile requirements-to-sprint quality activities including test planning, Jira traceability, accessibility testing, defect triage, and QA process improvements.

Agile Jira IVR Testing API Testing Accessibility Testing Test Planning Defect Triage Data Mapping Snowflake

Quality Assurance Analyst 2

Symcor

Jul 2022 - Mar 2024 (1 year 8 months)

Delivered QA for Intelligent Document Processing and return mail/data development solutions, validating end-to-end Kofax TotalAgility/Tungsten workflows and production outputs. Built an executable Selenium (Java) automation framework integrated with a Remote server and Excel to generate detailed test reports, improving QA and Dev productivity.

Tungsten Automation ETL Testing SQL Jira Regression Testing

Solutions Analyst

IESO

Sep 2021 - Jul 2022 (10 months)

Supported transformation/migration testing by performing shift-left static testing and data mapping to identify defects early. Contributed to high-severity defect detection and participated in UAT for settlements and related business processes.

Data Mapping UAT Testing Risk Analysis Test Planning Agile Methodology

QA Analyst - CRM Transformation

Tarion Warranty Corporation

Jun 2021 - Aug 2021 (2 months)

Performed regression and feature testing for a Salesforce CRM transformation in an Agile environment. Created and executed test cases for user administration role-based scenarios and validated form submission and customer-facing builder workflows.

Salesforce Testing Regression Testing Agile User Administration Testing Role Based Testing Web Testing UAT Support Sprint Ceremonies

Test Lead - Transformation

Utilligent

Mar 2020 - Apr 2021 (1 year 1 month)

Led QA for a payment vendor migration and SAP CIS (ISU/FICA/Billing) implementation, owning requirements analysis and risk assessment. Delivered system integration and IVR testing, including OTP voice script test cases, and coordinated UAT and hypercare support.

Integration Testing IVR OTP Testing UAT Testing

Release Analyst / QA Lead

Kubra Data Transfer

Nov 2018 - Mar 2020 (1 year 4 months)

Executed deployment protocols and compliance checks for QA-signed-off projects across IVR and multiple environments. Served as QA Lead for Kubra product quality, contributing to web and mobile testing, defect management in Jira, and improving automation integration into CI/CD where applicable.

Release Management QA Lead CI CD IVR Testing EBilling Testing Cross Browser Testing JIRA Defect Management Web Testing

Quality Assurance Representative

411.ca

Feb 2015 - Jul 2015 (5 months)

Monitored calls to ensure staff delivered customer service consistent with quality standards and provided performance feedback to supervisors and managers. Improved response-time quality metrics through escalation-related feedback and QA coaching.

Quality Escalations Coaching Reporting

Assistant Professor (CSE)

Mahatma Gandhi University

Jul 2008 - Jun 2011 (2 years 11 months)

Planned and taught computer science and engineering courses, supervised student projects, and coached students on programming and practical concepts. Performed UAT testing for college systems including the college website and internal mark assessment software.

Curriculum Planning Lesson planning Programming Instruction UAT Testing Coaching and Mentoring

Assistant Professor (CSE)

Calicut University

May 2007 - Jun 2008 (1 year 1 month)

Planned academic schedules and supervised student projects while coordinating activities to promote the computer science and engineering program. Served as project coordinator and performed UAT testing for a student report generator software, supporting curriculum planning and program presentations.

Curriculum Planning Lesson planning Project Coordination UAT Testing Programming Instruction Mentoring

Education

Degrees, certifications, and relevant coursework

Karunya University

Master of Engineering, Computer Science and Engineering

Grade: 7.8/10

Earned a Master of Engineering in Computer Science and Engineering from Karunya University (2007). Grade: 7.8/10 (as assessed by University of Toronto/equivalency provided).

CUSAT University

Bachelor of Technology, Computer Science and Engineering

Grade: First Class

Earned a Bachelor of Technology in Computer Science and Engineering from CUSAT University (2004). Grade: First Class (as assessed by University of Toronto/equivalency provided).