Shruthi Ramesh

Serve as first point of contact for enterprise accounts, owning end-to-end client delivery and optimizing support workflows. Drive platform adoption and manage relationships across 100+ client accounts to influence renewals and upsells.

Processed an average of 15 accounts receivable claims per day, maintaining high accuracy and meeting turnaround time targets. Reviewed source documents and medical records to ensure accurate data entry and claim follow-up.

Managed approximately 120 customer calls per day, ensuring ticket closure within turnaround time and resolving product and service issues. Diagnosed technical issues and de-escalated difficult situations to maintain service quality.

Resolved 280-300 inbound calls daily, meeting a 1-minute service standard and maintaining high call quality. Used proprietary software to retrieve business information and referred escalations to appropriate teams.

Pursuing a Bachelor of Science in Psychology with an expected graduation in December 2026.

Completed a Bachelor of Computer Applications from the University of Madras from 2016 to 2019.

Completed the Introduction to AI certification on Coursera, covering artificial intelligence, generative AI, and machine learning.

Completed the Discover the Art of Prompting certification on Coursera, focusing on prompt engineering, generative AI, and AI productivity.

Completed the Use AI Responsibly certification on Coursera, covering responsible AI, AI ethics, privacy, and security.