Shrishailya Panchavishe

Established the Customer Support function, developing SOPs, escalation frameworks and standardized processes for grievance management across multiple brands. Lead a remote team of 30+ members managing operations across 29 brands, overseeing 1 lakh+ complaints with a reported resolution rate above 98%.

Managed customer support and service operations, handling queries, complaints and escalations throughout the loan lifecycle. Led lead generation, tele-calling, sales, customer support and operations teams serving pan-India B2B and B2C customers.

Managed an international team, coordinating business activities across the US and Singapore markets. Drove digital advertising sales and revenue generation, achieving a reported monthly customer retention rate of 70%.

Led a team of 50+ members, driving operational execution and business growth. Managed end-to-end pan-India cab advertising operations, developed the cab supply network, and introduced a vendor network model to expand business reach.

Led a team of 45+ members, achieving 200% growth in cab and auto supply sourcing in Pune. Reduced operational expenses by 50% through franchise expansion and vendor network development.

Led a team of 100+ members across sales and operations, driving regional business performance and service delivery. Achieved 150% revenue growth in the Pune region while managing P&L responsibilities.

Sales role at Quikr India Pvt. Ltd. from May 2014 to April 2015.

Sales and marketing role at Shakti Construction Ltd. from August 2007 to February 2011.

Completed an MBA in Marketing, focusing on strategic marketing management, consumer behavior, and market analysis to drive business growth.