Looking for a job

shreyas shre

@shreyasshre

E-commerce operations professional who managed marketplace fulfillment for Arrow, Cole Haan, Tommy Hilfiger, and Calvin Klein.

India

Message

At Arvind Lifestyle Brands Limited, I managed omni-channel operations for Arrow, Cole Haan, Tommy Hilfiger, and Calvin Klein across online marketplaces. I monitored order flow and SLA/TAT performance, handled transaction and shipment escalations, and coordinated resolutions with internal teams.

At Alorica, I supported Amazon US workflows and customer service operations, resolved complex escalations, and trained team members on process standards. Earlier, I worked in inside sales at VALSEC Finsec Service Private Limited and Rupeek Fintech Pvt. Limited, and as a Sales Executive at WISEOWLMARKETRIX PRIVATE LIMITED.

Experience

Work history, roles, and key accomplishments

Senior Executive - Key Accounts

Arvind Lifestyle Brands Limited

Apr 2025 - Jun 2026 (1 year 2 months)

Managed end-to-end omni-channel operations for multiple brands across online marketplaces, ensuring smooth fulfillment and SLA compliance. Handled high-level escalations and coordinated with internal teams for timely resolutions.

E Commerce Operations Marketplace Operations Order Management OMS SLA Management Root Cause Analysis Escalation Management Invoice Generation Operational Reporting Cross Functional Collaboration

SME

Alorica

Jun 2023 - Apr 2025 (1 year 10 months)

Served as a subject matter expert for the Amazon US process, resolving complex escalations and ensuring quality standards. Trained and mentored team members on process standards and best practices.

Customer Service Escalation Management Training Mentorship Process Improvement Quality Assurance Data Analysis Cross Functional Collaboration

Senior Executive - Inside Sales

VALSEC Finsec Service Private Limited

Jan 2023 - May 2023 (4 months)

Drove lead generation and client acquisition through cold calling and email campaigns, exceeding sales targets. Managed end-to-end sales processes and tracked interactions using CRM tools.

Lead Generation Cold Calling Email Campaigns Sales CRM Pipeline Management Product Demonstrations Customer Satisfaction

Inside Sales Executive

Rupeek Fintech Pvt. Limited

Jun 2020 - Aug 2022 (2 years 2 months)

Provided strategic guidance on fintech products and managed high-value client accounts, exceeding sales targets. Mentored junior sales representatives and tracked performance using CRM platforms.

Sales Fintech Client Acquisition Account Management CRM Salesforce Mentorship Reporting

Sales Executive

WISEOWLMARKETRIX PRIVATE LIMITED

Mar 2018 - Apr 2019 (1 year 1 month)

Consistently achieved sales targets through persuasive communication and closing techniques. Generated leads via cold calling and maintained accurate records using CRM software.

Sales Cold Calling Lead Generation CRM Salesforce Zoho Product Presentations Objection Handling