Open to opportunities

Shreyas Chavan

@shreyaschavan

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Results-driven Operations Manager with expertise in client relationships.

Canada

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes client satisfaction.

I am an Operations Manager with a strong focus on achieving results and building lasting client relationships. With extensive experience in managing day-to-day operations at Star Attestation, I have honed my skills in client communication, negotiation, and team collaboration. My role involves providing clients with accurate information and quotations, ensuring high conversion rates, and maintaining meticulous records of company transactions.

Prior to my current position, I gained valuable experience in customer service roles at Starbucks and Best Buy, where I developed strong interpersonal skills and the ability to multitask in high-pressure environments. My background in marketing as a Copywriter at Setsail Marketing further enhanced my communication abilities, allowing me to craft engaging content that resonates with diverse audiences.

With a Post-Baccalaureate Diploma in North American Business Management from Capilano University, I am well-equipped to contribute to any organization seeking a dedicated professional who values teamwork and client satisfaction. I am eager to leverage my skills and experiences to drive success in future endeavors.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Star Attestation

Jul 2018 - Present (6 years 11 months)

Managed daily office operations, including providing information to clients on services like attestation, visas, and air ticketing. Handled client quotations, ensuring high conversion rates, and guided clients through specific services such as passport renewal.

Business Management Document Dispatch

Barista

Starbucks

Apr 2018 - Present (7 years 2 months)

Served customers efficiently in a high-volume establishment, demonstrating strong basic coffee-making skills. Maintained hygiene standards according to company guidelines and built good relationships with regular customers.

Customer Service Coffee Preparation Multitasking Relationship Building

Copywriter

Setsail Marketing

Jan 2017 - Present (8 years 5 months)

Wrote blog pieces focused on Canada and the Indian diaspora for a marketing agency. Proofread content for social media channels, ensuring accuracy and relevance.

Content Writing Copywriting Proofreading

Sales Associate

Best Buy

Jul 2016 - Present (8 years 11 months)

Demonstrated electronic products and services to customers, recommending additional products and extended warranties based on their needs. Tracked inventory, restocked shelves, and maintained knowledge of current sales and promotions.

Inventory Management Sales Relationship Building

Server

Mumbai Masala

Jan 2016 - Present (9 years 5 months)

Prepared tables for dining, including setting up clothing, napkins, service plates, and utensils. Assisted patrons in selecting food and beverages by presenting the menu and answering food preparation questions.

Table Setting Food Presentation Customer Service

Human Resources Executive

Pama International

Apr 2015 - Present (10 years 2 months)

Scanned and shortlisted resumes for appropriate positions, understanding client needs to identify the best candidates. Communicated with candidates via phone and email, explaining job responsibilities, salary, and location.

Shortlisting Client Communication Candidate Communications Interview Coordination

Education

Degrees, certifications, and relevant coursework

Capilano University

Post-Baccalaureate Diploma, North American Business Management

Completed a Post-Baccalaureate Diploma focusing on North American Business Management. Gained expertise in business operations and management principles relevant to the North American market.

University of Mumbai

Bachelor in Management Studies, Marketing

Obtained a Bachelor in Management Studies with a specialization in Marketing. Developed a strong foundation in business management and marketing strategies.