Shreya Ghoshal

I am a Business Analyst and Technical Writer with 4+ years of experience working across product documentation, system workflows, and functional analysis for SaaS and enterprise platforms. I translate business requirements into SRS, FRS, API documentation, and UML diagrams that align development, QA, and stakeholders.

In my current role, I analyze business workflows and produce detailed technical documentation covering 10+ functional modules, including civic-tech and institutional platforms like University Management System (UMS), HRMS dashboards, and municipal web portals. By documenting complete system workflows, standardizing templates across concurrent projects, and creating integration references, I’ve reduced requirement clarification cycles by 25–30% and improved onboarding efficiency by 30–35%.

I also contribute directly to product delivery through UI/UX and documentation leadership—building reusable React.js/Tailwind components, supporting Angular-based features, and driving an end-to-end documentation strategy across modules. I’m passionate about bridging business needs with technical execution through clear documentation, workflow design, and cross-functional collaboration.