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ashwini Raviprakash

@ashwiniraviprakash

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Result-driven technical writer with over 7 years of expertise.

India

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What I'm looking for

I seek a role that fosters collaboration, creativity, and opportunities for professional growth.

I am a result-driven technical writer with over 7 years of expertise in the IT and Logistics domains. My proficiency lies in delivering clear, concise, and user-focused documentation, including User Guides, Quick Start Guides, Installation and Administration Guides, and API documentation. I have a proven track record of improving documentation accuracy and usability while adhering to corporate style guides.

Currently, I work at Red Hat, where I create and maintain customer-facing documentation for MicroShift and OpenShift Application Platform. My role involves collaborating with cross-functional teams to ensure documentation accuracy and delivering end-to-end feature documentation. I have also worked with Amazon and other notable companies, where I honed my skills in managing documentation tasks using various tools and methodologies, including Agile environments.

Experience

Work history, roles, and key accomplishments

Current

Technical Writer

Current

Red Hat India Pvt Ltd

Sep 2023 - Present (1 year 10 months)

Created and maintained customer-facing documentation for MicroShift and OpenShift Application Platform (OAP). Collaborated with cross-functional teams to gather requirements and ensure documentation accuracy.

AsciiDoc Markdown Jira Git GitHub Agile

Associate Consultant - Engineering

GlobalLogic India Pvt Ltd

Oct 2021 - Sep 2023 (1 year 11 months)

Created user, admin, and quick start guides for Amazon Sidewalk. Coordinated with product teams across global time zones for content updates.

Confluence Quip GitHub Gerrit Snagit User Guides Admin Guides

Executive Technical Writer

Kale Logistics Solutions Pvt Ltd

Aug 2021 - Oct 2021 (2 months)

Created and maintained user manuals and SOPs for logistics software. Developed flowcharts and High-Level Design (HLD) documentation.

MS Office Jira SOPs Flowcharting HLD Documentation

Process Associate

Tata Consultancy Services (TCS)

Aug 2012 - Sep 2013 (1 year 1 month)

Created a user guide in Adobe FrameMaker for the IBM Maximo ticketing tool. Managed all global IT escalation documentation for The Dow Chemical Company.

Adobe FrameMaker IT Escalation Documentation

Systems Executive

Cognizant Technology Solutions India Pvt Ltd

Sep 2010 - Mar 2012 (1 year 6 months)

Created admin guides for managing access to the ECKM tool. Created user guides and manuals for technology tools such as TIBCO, BPM, MDM, and Informatica.

Admin Guides User Guides BPM MDM Informatica

Education

Degrees, certifications, and relevant coursework

K.L.E Society's S. Nijalingappa College

Bachelor of Computer Applications, Computer Applications

2007 - 2010

Completed a Bachelor of Computer Applications, focusing on fundamental computer science principles and applications. Gained knowledge in various programming languages and software development concepts.