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Masuma User

@masumauser

Customer support professional at Finnew Solutions Pvt. Ltd., guiding customers through onboarding and resolving account, card, and service concerns.

India

Message

What I'm looking for

I’m looking to build a career in customer support and customer service, using my experience in customer onboarding, issue resolution, banking support, and escalation management while contributing to organizational growth and developing my professional skills.

At Finnew Solutions Pvt. Ltd., I assisted customers with onboarding through real-time chat, guided them through each step, and addressed account and card usage questions.

I handled escalations through chat, email, and calls, investigated customer concerns, and worked toward timely resolutions while maintaining service quality. I consistently achieved assigned targets and received two promotions and a Best Employee of the Year award.

At Tech Mahindra Pvt. Ltd., I assisted customers with banking enquiries and service requests, provided information about banking concerns, and worked toward appropriate resolutions while following service and process guidelines.

Experience

Work history, roles, and key accomplishments

Customer Support – Banking Enquiries

Tech Mahindra Pvt. Ltd.

Assisted customers with banking-related enquiries and service requests, provided accurate information, and resolved issues while maintaining service quality and positive customer experience.

Customer Support Banking Services Issue Resolution Professional communication Service Guidance Customer Experience

Senior Onboarding Support Executive Officer

Finnew Solutions Pvt. Ltd.

Assisted customers with onboarding through real-time chat support, resolved queries, and handled escalations via chat, email, and calls. Consistently achieved performance targets, earned two promotions, and was recognized as Best Employee of the Year.