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Shradha Dang

@shradhadang

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Strategic leader with 7+ years in customer experience initiatives.

India

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What I'm looking for

I am looking for a role that values innovation and data-driven decision-making, where I can lead initiatives that enhance customer experience and operational efficiency.

I am a strategic leader with over 7 years of experience driving customer experience initiatives at Healthifyme, a high-growth health-tech startup. My journey has been marked by a commitment to enhancing customer satisfaction and operational efficiency. I have successfully scaled customer service operations and implemented data-driven training programs, resulting in a remarkable 30% increase in customer satisfaction.

In my role as Business Operations Manager, I spearheaded the restructuring of teams, achieving ₹9M in annual cost savings. I pioneered an AI-powered call quality assessment system that reduced audit processing time by 50% while improving accuracy rates. My focus on continuous learning led to the design and launch of a monthly Learning & Development program, significantly enhancing training effectiveness across teams.

As a Subject Matter Expert, I led initiatives that improved audit accuracy by 20% and drove service excellence, resulting in a notable increase in NPS. My experience extends to content creation, where I have built a personal brand by leveraging growth strategies and user engagement. I am passionate about using data-driven insights to optimize strategies and enhance user experiences.

Experience

Work history, roles, and key accomplishments

Current

Content Creator

Current

Self Employed

Sep 2024 - Present (10 months)

Built a personal brand through content creation, applying growth strategies, user engagement, and data-driven decision-making. Created viral content, leveraging audience insights, market trends, and digital positioning.

Content Creation Growth Strategies User Engagement Data Driven Decision Making Market Trends A B Testing Community Building

Business Operations Manager

Healthifyme

May 2022 - Present (3 years 2 months)

Spearheaded restructuring of Oncall and Root Cause Analysis teams, delivering ₹9M annual cost savings through streamlined operations, enhanced knowledge management, and optimized staffing models. Pioneered AI-powered call quality assessment system, reducing audit processing time by 50% while achieving 20% higher accuracy rates, enabling more comprehensive quality monitoring.

Product Management Product Development Product Strategy Data Driven Decision Making Quality Control Asana Whimsical Canva Google Sheets Leadership

Subject Matter Expert

Healthifyme

May 2019 - Present (6 years 2 months)

Redesigned quality assurance framework, implementing data-driven metrics and standardized evaluation criteria that improved audit accuracy by 20%. Led and mentored a team of 13 Subject Matter Experts in driving service excellence initiatives, resulting in NPS growth from 33 to 51 and increasing renewal revenue from 15% to 33% through systematic quality improvements and targeted training programs.

Quality Assurance Training Leadership Data Analysis Performance Metrics Stakeholder Management Risk Management User Research Quality Management

Senior Consultant and Revenue Manager

Healthifyme

May 2017 - Present (8 years 2 months)

Attained Renewal Rate 20-60%/ Month bringing in a revenue of 1 Lakh INR/month consulting clients and designing therapeutic diets. Developed customized therapeutic diets for 250+ clients with dietary restrictions, resulting in a 25% increase in client satisfaction and 15% improvement in overall health outcomes.

Consulting Revenue Management Customer Satisfaction Data Analysis Communication Nutrition

Consultant

Pushpanjali Multi speciality Hospital

May 2016 - Present (9 years 2 months)

Analyzed client data to design evidence-based therapeutic diets, leading to a 30% reduction in chronic condition symptoms and a 20% decrease in hospital readmission rates.

Chronic Condition Management Patient Care Nutrition

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Master of Science, Science

Completed a Master of Science program, focusing on advanced studies in a specialized field. Gained in-depth knowledge and research skills relevant to the discipline.

Barkatullah University Bhopal

Bachelor of Science, Science

Pursued a Bachelor of Science degree, building foundational knowledge in scientific principles. Developed analytical and problem-solving skills through coursework and practical applications.

Upraised

Product Management Certification, Product Management

Completed a comprehensive program in Product Management, acquiring skills in product strategy, development, and market analysis. Focused on practical application of product lifecycle management.