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Sreeja Haridas

@sreejaharidas

Senior Product Manager at Emoha Eldercare who launched a 0-to-1 operations platform across 20+ workflows.

At Emoha Eldercare, I built the 0-to-1 Operations Platform across 20+ workflows, reaching 90%+ adoption. I later owned the Home Healthcare Platform strategy, roadmap, and delivery, cutting conversion turnaround time by 30% and increasing conversion by 15%.

I’ve launched products and improvements across care delivery, including a Family Module that improved CSAT by 20% and renewals by 10%, and carer onboarding automation that expanded the carer pool by 35%. Before product management, I worked in healthcare quality and operations at EMOHA ELDERCARE, FORTIS HOSPITAL, SEVENHILLS HOSPITAL, and CHOITHRAM HOSPITAL.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

Emoha Eldercare

Aug 2022 - Present (4 years 2 months)

Owned Home Healthcare Platform strategy, roadmap and delivery; cut conversion turnaround time by 30%, increased conversion by 15%, and saved ₹18L annually. Led transition to in-house CRM and modernized Employee App Doctor Module.

Product Strategy Product Roadmap CRM POS KYC Quality Based Matchmaking Field BD Employee App APM Mentoring

Product Manager

Emoha Eldercare

Aug 2020 - Aug 2022 (2 years)

Built Emoha's 0-to-1 Operations Platform across 20+ workflows; achieved 90%+ adoption. Owned Emergency Management System and launched Concierge & Ticketing.

Operations Platform Emergency management Concierge Ticketing Workflow Automation

Manager – Quality & Learning

Emoha Eldercare

Jul 2019 - Aug 2020 (1 year 1 month)

Improved process compliance from 45% to 87%; designed SOPs, audits and learning programs, driving 60% service-quality improvement and 25% fewer complaints.

Quality Management SOPs Audit Learning Programs Process Compliance