Looking for a job

Shotaro Makino

@shotaromakino

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Motivated agriculture graduate with strong customer service and bilingual (Japanese/English) communication skills.

Japan

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What I'm looking for

I seek a role where I can apply bilingual customer support and translation skills, contribute to platform stability, and grow within the crypto or customer-service field.

I am a Master of Agriculture student at Kyushu University with hands-on experience in customer service and bilingual translation.

From 2020–2025 I coordinated scheduling, guided prospective students and guardians through course enrollment, and resolved customer complaints at Trygroup cram school, demonstrating reliability and attention to detail.

As a freelance English–Japanese transcriber/translator (2023–2024) I provided accurate transcription and translation for English YouTube content, sharpening my language and communication abilities.

I am highly motivated with an interest in the cryptocurrency sector, have completed demo trading to learn technical terms and operations, and seek to apply my customer-support focus to help maintain platform stability and strong user experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Trygroup Cram School

Jan 2020 - Jan 2025 (5 years)

Coordinated teacher and student rescheduling for lesson cancellations, provided course explanations and enrollment guidance to prospective students and guardians, and resolved customer complaints with appropriate follow-up.

Customer Service Scheduling Complaint Resolution Phone Support Email Support Enrollment Guidance

English-Japanese Translator

Freelance

Jan 2023 - Jan 2024 (1 year)

Provided freelance transcription and Japanese translation services for English YouTube content, delivering accurate localized translations and transcriptions for video platforms.