Open to opportunities

john Mosuela

@johnmosuela

Message

Enthusiastic customer support representative with technical expertise.

Japan

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in customer service and technical support.

I am an enthusiastic and self-motivated customer support representative with a strong background in technical assistance. My experience spans various roles, including working as a Customer Service Representative at Quantrics Enterprise Inc., where I provided support for technical concerns and resolved customer complaints through multiple channels. I pride myself on my ability to adapt to challenging situations and work effectively both in teams and independently.

In addition to my customer service experience, I have a background in agricultural work, where I directed and taught farm workers in planting, cultivating, and harvesting crops. This role honed my leadership skills and taught me the importance of teamwork and communication. I am also skilled in operating various agricultural equipment, which demonstrates my versatility and ability to learn new skills quickly.

Experience

Work history, roles, and key accomplishments

Customer Service / Technical Representative

Quantrics Enterprise Inc.

Jan 2020 - Dec 2022 (2 years 11 months)

Provided assistance to customers with technical concerns and resolved customer complaints via phone, email, mail, or social media. Reached out to customers through phone calls for follow-ups, order placements, refunds, and exchanges.

Technical Support Customer Service Email Communication Social Media Management

Specified Skill Worker

Tsubaki No Sato

Jan 2016 - Dec 2019 (3 years 11 months)

Manually planted, cultivated, and harvested vegetables, fruits, and field crops. Directed and taught farm workers with their daily tasks in planting, cultivating, and harvesting crops.

Manual Harvesting Team Leadership

Holiday Consultant - Timeshare

Astoria Vacation And Leisure Inc.

Jan 2011 - Dec 2014 (3 years 11 months)

Identified and contacted potential buyers through various channels like referrals, marketing campaigns, and direct interactions with guests at resorts. Delivered compelling presentations that highlighted the features, benefits, and value proposition of timeshare ownership.

Sales Customer Acquisition Presentation Skills Marketing Campaigns Negotiation

Ebay Customer Service Representative

Motif Inc.

Jan 2013 - Dec 2013 (11 months)

Assisted customer's queries regarding their listing and biddings. Responded to customer inquiries via phone, email, or chat, addressing concerns, processing orders, and helping with account issues.

Customer Support Email Support Chat Support Order Processing Account Management

Education

Degrees, certifications, and relevant coursework

Philippine School of Business Administration

Bachelor of Business Management, Business Management

Studied various aspects of business management, including finance, marketing, and operations. Developed skills in strategic planning and organizational leadership.

MIST Automotive Technology

Certificate, Automotive Technology

Completed a program in automotive technology, focusing on vehicle maintenance and repair. Gained practical skills in diagnostics and mechanical systems.