Shoshana Kria

Supported the planning of more than four domestic and international conferences with over 300 attendees. Provided project management support for ministry building renovation.

Own client relationships end to end for an author services business, from onboarding through delivery, building the success-planning and account-health process from scratch. Manage client and vendor relationships with high autonomy and use AI tools to accelerate content editing, client communications, and project tracking.

Built and owned a KPI-driven tracking and reporting framework, giving leadership a live, credible view of performance across 8 business units. Designed and implemented a real-time Salesforce dashboard that reduced manual reporting effort by 20% and supported $223M+ in generated sales pipeline.

Used Salesforce to gather and validate key activity and performance metrics supporting leadership decision-making. Partnered with business units and marketing stakeholders to develop and manage cross-functional initiatives end to end.

Owned a portfolio of accounts across Financial Services, Retail, Insurance, and Publishing verticals, serving as the primary point of contact from onboarding through account growth. Led bi-weekly business reviews, translating performance data into recommendations that drove adoption, retention, and account growth.

Onboarded and managed full-funnel client campaigns from inception through completion, owning daily pacing, bid, and budget decisions across four platforms. Partnered with the account strategy team on planning and execution and delivered performance reporting directly to stakeholders.

Managed allocation of multi-million-dollar quarterly budgets across networks for major brand clients, ensuring alignment with client objectives. Served as the day-to-day liaison between agency and client teams, building forecasting reports that guided investment decisions.

Gathered and analyzed campaign data across print, television, digital, and online for major brands including Comcast, P&G, Walmart, Wendy's, and Honda. Processed and reconciled accounts, resolving vendor billing discrepancies and maintaining reconciliation documentation.

Performed accounting and administrative duties as an Accounting Clerk and Assistant Administrator.

In progress certification in project management.

Professional certification in artificial intelligence.

Certification in enterprise design thinking.

Bachelor of Business Administration in Finance and Investment from Baruch College, Zicklin School of Business, CUNY.

Course on AI foundations.

Certification in AI essentials.

Certification in Microsoft 365 Copilot.