Open to opportunities

Shorbhika Bhattacharya

@shorbhikabhattachary

Message

Quality-focused assistant manager with expertise in food safety.

India

Message

What I'm looking for

I seek challenging opportunities where I can fully utilize my skills for the success of the organization.

I am a dedicated professional with a strong background in quality control and food safety management. Currently, I serve as an Assistant Manager at Airport Restaurant & Flight in Nagpur, where I identify critical control points in the food production process and establish monitoring procedures to ensure food safety. My role involves overseeing cleaning and sanitation procedures, maintaining detailed records of quality checks, and implementing corrective actions to address food safety issues.

Previously, I worked as a Business Development Executive at Pleasure Holidays, where I researched potential new leads and maintained relationships with existing clients, primarily in the B2C domain. My experience in customer support at Tech Mahindra further honed my communication and problem-solving skills, allowing me to respond effectively to customer inquiries and build rapport.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager - QC

Current

Airport Restaurant & Flight Kitchen

Aug 2024 - Present (1 year)

Identified critical control points (CCPs) in the food production process and established monitoring procedures to ensure food safety. Ensured suppliers met food safety requirements and verified the quality of incoming ingredients.

Food Safety Quality Control Supplier Management Documentation

Business Development Executive

Pleasure Holidays

May 2023 - Apr 2024 (11 months)

Researched potential new leads and stayed updated on industry developments. Communicated with and informed existing clients to support ongoing relationships.

Business Development Client Communication B2C Sales

Customer Support Associate

Tech Mahindra

Jul 2022 - Feb 2023 (7 months)

Responded promptly and professionally to incoming customer inquiries in person, by telephone, or by email. Maintained an updated knowledge of the organization's products, services, and customer service policies.

Customer Service Customer Support Communication Problem Solving Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

MIT-SDE Pune

PGDM in HR management, HR Management

2024 -

Currently pursuing a Post Graduate Diploma in HR Management at MIT-SDE Pune. This program focuses on developing comprehensive skills in human resource management.

Dharampeth Science College, RTMNU

Bachelor of Science (Home Science), Home Science

2018 - 2021

Completed a Bachelor of Science in Home Science at Dharampeth Science College, affiliated with RTMNU. The curriculum covered various aspects of home science.