Experienced IT Support Technician with 10+ years specializing in hardware assembly, system troubleshooting, and end-user support. Proven track record of resolving technical issues efficiently and utilizing remote tools like TeamViewer and AnyDesk to deliver seamless IT operations. Dedicated to maintaining high system uptime.
Open to opportunities
Shopon Hossain
@shoponhossain
Versatile IT Support Technician with 10+ years of expertise in remote troubleshooting, hardware repair, and dependable IT solutions.
United Arab EmiratesWhat I'm looking for
Experienced and results-driven IT Support Technician with over 10 years of professional expertise specializing in comprehensive hardware assembly, software installation, system troubleshooting, and reliable end-user support. Proven track record of resolving complex technical challenges efficiently, managing inventory, and utilizing remote desktop tools to deliver seamless IT operations. Dedicated to maintaining high uptime and delivering dependable technology solutions for businesses and clients.
Core Competencies & Expertise
IT Support & Troubleshooting: Hardware assembly, diagnostics, component repair, and desktop maintenance.
Software & Systems: Operating system deployment, software installation, enterprise resource tools, and ticketing workflows.
Remote Management: Proficient with remote support utilities (such as AnyDesk, TeamViewer, and UltraViewer) for client troubleshooting.
Operations & Administration: IT inventory management, billing entries, and technical documentation.
Experience
Work history, roles, and key accomplishments
ML
Current
IT Support & Service Technician
Mirpur Computer trading LLC
Jan 2024 - Present (2 years 9 months)
Providing comprehensive IT support and hardware services at Mirpur Computer Trading LLC. Responsible for diagnosing and repairing desktop hardware, assembling PCs, and deploying operating systems. Utilizing remote management tools to troubleshoot client issues, managing inventory, and maintaining efficient technical operations.
SI
IT Support Technician & Customer Service
SAMIR IT
Jan 2016 - Aug 2023 (7 years 7 months)
Delivered comprehensive IT desktop support and hardware services at SAMIR IT. Diagnosed and resolved hardware issues, performed PC assembly, deployed operating systems, and managed software installations. Utilized remote support tools to troubleshoot client systems, maintained inventory, and ensured seamless technical operations.
Education
Degrees, certifications, and relevant coursework
NN
National Polytechnic Institute (NPC)
Diploma, Computer Technology
2010 - 2015
DS
Darbeshpur High School
Secondary School Certificate (SSC), Business Studies
2006 - 2008
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United Arab EmiratesAuthorized to work in
Salary expectations
30k+ USD
Social media
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