Shonna Royal

I am a passionate Patient Solutions Representative with extensive experience in customer service and patient advocacy. My role at R1 RCM has honed my ability to assist patients in understanding their financial responsibilities while ensuring their information is accurate and up-to-date. I take pride in providing clear explanations and fulfilling requests for itemized statements, which helps patients navigate their healthcare expenses with confidence.

Previously, as an Enrollment Specialist at PYX Health, I focused on enhancing customer engagement with our app, educating users on how to access vital health resources. My commitment to meticulous record-keeping and customer feedback has contributed to the continuous improvement of our services. I have also worked as a Patient Advocate at CCS Medical, where I managed a high volume of calls and ensured timely service for durable medical equipment orders, demonstrating my ability to thrive in fast-paced environments.