Shoel Mohammad

I am a motivated customer service and quality assurance professional with hands-on experience in sales, accounts and team management. I have worked in fast-paced call center environments and retail tech sales, delivering measurable improvements in customer satisfaction and operational efficiency.

My experience includes writing and maintaining manual test cases, planning testing schedules, handling customer inquiries and escalations, preparing sales reports, and managing inventory to prevent shortages. I bring strong problem-resolution abilities, attention to quality assurance controls, and a proven ability to work independently or as part of a team.

I am adaptable, a fast learner, and committed to maintaining professional conduct and workplace safety. I seek roles where I can apply my QA, customer support, and sales skills to drive customer satisfaction and business results.