Shivraj Singh
@shivrajsingh1
I am a customer support manager driving high KPIs and CSAT.
Russian FederationWhat I'm looking for
I am an experienced customer support professional with over seven years in i-gaming and B2C support, having served as a Customer Support Manager and VIP Support Quality Manager. I consistently delivered strong KPIs — including a sustained 90+ KPI score — while monitoring FRT, AHT and CSAT to improve team performance.
I am a native Hindi speaker with C1 English and hands-on experience in team management, Jira, seller support and payments, and I am seeking a full-time Customer Support Manager or Team Lead role to coach teams and drive measurable CSAT improvements.
Experience
Work history, roles, and key accomplishments
VIP Support Quality Manager
NDA (I-gaming)
Jul 2023 - Jun 2025 (1 year 11 months)
Monitored VIP chat quality and enforced support KPIs including first response time and AHT to improve consistency and compliance across support channels.
Customer Support Manager
NDA (I-gaming)
Jan 2021 - Jun 2023 (2 years 5 months)
Managed B2C i-gaming customer support resolving deposits, withdrawals, bets and bonuses, maintaining a KPI score of 90+ throughout tenure.
TESeller Support Executive
Teleperformance
Sep 2019 - May 2021 (1 year 8 months)
Provided Seller Central support to Amazon sellers across North America and Europe, resolving account and listing issues to maintain seller operations.
Education
Degrees, certifications, and relevant coursework
Shivraj hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
Russian FederationAuthorized to work in
Job categories
Interested in hiring Shivraj ?
You can contact Shivraj and 90k+ other talented remote workers on Himalayas.
Message ShivrajFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
