Looking for a job

shivleela kumari

@shivleelakumari

Message

I improve platform safety, workforce adherence, SLA performance, and technical support operations.

India

Message

What I'm looking for

I'm looking for an operations, workforce management, content moderation, technical support, or software testing role where I can improve service quality, policy compliance, scheduling, SLA performance, and operational efficiency.

At Wipro, I reviewed and moderated user-generated content for Meta (Facebook), enforcing community standards, investigating reports, and helping maintain a safe user environment.

At Movate Technologies, I monitored real-time adherence, analyzed schedule compliance and agent performance, and partnered with managers to optimize staffing, schedules, SLA achievement, and workforce reports.

I also bring technical support and software-testing experience, including ticket management, JIRA defect tracking, functional and regression testing, Selenium automation, and projects in privacy-preserving healthcare blockchain and cloud bandwidth optimization.

Experience

Work history, roles, and key accomplishments

Senior Associate

Wipro Pvt Ltd

Oct 2024 - Jul 2025 (9 months)

Reviewed and moderated user-generated content for Meta (Facebook), enforced community standards, and investigated user reports to maintain a safe environment.

Content Moderation Policy Enforcement User Report Safety

Senior Associate

Movate Technologies

Feb 2022 - Mar 2023 (1 year 1 month)

Monitored workforce adherence using Real-Time Adherence (RTA) metrics, analyzed schedule compliance, and supported SLA achievement through proactive workforce adjustments.

Workforce Management Real Time Adherence SLA Management Scheduling Reporting