Shubham Ghosh

At Genpact, I review content against prescribed guidelines, provide resolutions that maintain quality standards, and identify emerging trends for timely process improvements.

Previously at Teleperformance, I investigated social media account-support requests and potentially abusive content reports. I also audited team quality, trained colleagues, and translated client policy updates into clear guidance for the team.

My customer support foundation includes roles at Firstsource Solutions and IBM's GPS Division, where I handled customer concerns, escalated user issues, supported service-quality audits, and mentored team members.

I'm supported by seven years of social media management experience, Lean Management Experts and Train the Trainer certifications, and practical skills in data analysis, documentation review, and Microsoft Office.