Open to opportunities

Shivaramakrishna Karra

@shivaramakrishnakarr

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Accomplished operations and process management leader with 15+ years experience.

India

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What I'm looking for

I am looking for a role that challenges me and allows for growth in operations management, with a focus on strategic planning and team development.

I am an accomplished professional with over 15 years of transformational leadership in operations and process management. My career has been marked by a commitment to driving operational excellence and enhancing customer satisfaction through strategic planning and effective vendor management. Currently, I serve as the Operations Manager at Systems Tek India, where I lead major clients like Citi Bank and Johnson & Johnson, implementing operational excellence plans that have significantly increased efficiency.

Throughout my career, I have successfully managed all aspects of operations, from procurement and vendor management to team leadership and performance reviews. I pride myself on my ability to mentor teams and foster a culture of continuous improvement, ensuring that we not only meet but exceed client expectations. My analytical skills and problem-solving abilities have enabled me to overcome complex challenges and maintain a leadership position in the industry.

Experience

Work history, roles, and key accomplishments

Current

Manager - Operations

Current

Sytems Tek India

Dec 2018 - Present (6 years 8 months)

Spearheaded PAN India operations for major clients like Citi Bank and Johnson & Johnson, focusing on surveillance systems and operational SOPs. Successfully implemented operational excellence plans, increasing efficiency in processes and human resources.

Operations Management Vendor Management Process Improvement SLA Management P&L management Strategic Planning Team Leadership Customer Relationship Management Quality Assurance Budgeting

Team Lead - Operations

Shivam Electricals Pvt. Ltd.

Aug 2017 - Nov 2018 (1 year 3 months)

Monitored key operational metrics including budget, P&L, and ROI, re-engineering systems to improve organizational efficiency. Managed material reception from OEMs, handled billing, and coordinated with vendors for timely payments.

Operations Management Budgeting P&L management Vendor Management Quality Control Team Leadership Inventory Management Process Improvement Billing

Team Leader - Regional

Computers Ltd.

Jul 2011 - Jul 2017 (6 years)

Managed and assigned calls to engineers, ensuring timely closure of customer issues and escalations. Scheduled and oversaw preventive maintenance activities according to client SLAs.

Team Leadership Customer Service SLA Management Technical Support Escalation Management Client Relationship Management Operations Coordination

Assistant Editor

Lords Studio

Feb 2009 - Jul 2010 (1 year 5 months)

Worked as an Assistant Editor for the 'Tu Bhetshi Navyane Serial'. Gained experience in post-production workflows and media editing.

Video Editing Post production Media Production Photoshop CorelDraw Combustion After Effects

Supervisor

Jasmine Art Printers Pvt. Ltd.

Oct 2006 - Jan 2009 (2 years 3 months)

Supervised operations within the printing facility. Ensured smooth workflow and quality control in production.

Quality Control Production Management Workflow Optimization Team Coordination Inventory Management Machine Operation

Supervisor

Shri Arun Packaging

Jun 2003 - May 2006 (2 years 11 months)

Supervised packaging operations. Focused on maintaining efficiency and quality standards in the packaging process.

Quality Assurance Process Improvement Team Coordination Inventory Control Workflow Management

Education

Degrees, certifications, and relevant coursework

Prin. L.N. Welingkar Institute of Management Development and Research

MBA, Operations Management

2016 - 2018

Completed a Master of Business Administration with a focus on Operations Management. This program provided advanced knowledge in strategic planning, process improvement, and supply chain management.

YCMOU, Nashik

B.Com., Commerce

2011 - 2014

Obtained a Bachelor of Commerce degree, focusing on foundational business principles. The curriculum covered various aspects of commerce, including accounting, economics, and business administration.

3Dimensions Studio, Dombivli

Advanced Diploma, Animation in Multimedia Pro

2006 - 2007

Completed an Advanced Diploma in Animation in Multimedia Pro. This program provided specialized skills in multimedia and animation techniques.

GIPT, Mumbai

Diploma, Printing Technology

2001 - 2003

Earned a Diploma in Printing Technology, gaining expertise in printing processes and related technologies. The curriculum covered various aspects of printing production and management.